WebAfrica Woes

[kilo39]

The techy said they had about 5000 outstanding calls for this area alone

If this is the demand we have zero chance of a reduction in price - or an increase in traffic - or any "improvement" at all.

 

[Mr Anderson]

I've been a client of WebAfrica for 3 weeks now. The service from them is excellent but I have had ONE problem with them. I logged a call where my Telkom ADSL line seemed fine but for some reason it didn't "authenticate" on the ISP side coming from Telkom. Everything was going fine with the fault finding and I think it was telkom at the end of the day...but the techy made ONE mistake in still pointing the finger to my router even after we had gone through all the steps pointing that it was not something on my side.

anyways...maybe he was new (n00b lol) and didn't think logically about the issue. Either way...so far so good. I'm happy with their service.

 

[waroop]

I've been a client of WebAfrica for 3 weeks now. The service from them is excellent but I have had ONE problem with them. I logged a call where my Telkom ADSL line seemed fine but for some reason it didn't "authenticate" on the ISP side coming from Telkom. Everything was going fine with the fault finding and I think it was telkom at the end of the day...but the techy made ONE mistake in still pointing the finger to my router even after we had gone through all the steps pointing that it was not something on my side.

anyways...maybe he was new (n00b lol) and didn't think logically about the issue. Either way...so far so good. I'm happy with their service.

Thanks for the feedback Mr Anderson. We are always actively trying to improve and provide the best assistance possible. Please allow me to apologise on behalf of Web Africa for falling short on your query.

Could you possibly PM me the support technicians name who assisted you so I may point out their mistake so they will learn from it and it won't be repeated.