webafrica

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Essmac

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HI. This is my first post and I wanted to give a heads up, I hope that I haven't missed anything regarding protocol or giving someone a chance to respond but I am not happy, here it is:

I am being billed for an uncapped and a 200GB capped solution on my WA home ADSL account. I have only ever ordered the 200GB account. I received an email from Webafirca claiming that i was being changed to an uncapped account at 'NO additional cost to me at the same time that this Uncapped account was initiated however I was immediately billed for this and for my existing account. I have paid for this since unordered service since June 2018 and only discovered this last week. I estimate this to have cost me now R11500 without interest. I required a refund or a credit in full, I have cancelled the unwanted service as of today. WA claim to respond in 48 hours and I have no response 7 days later. As an IT professional I have recommended WA's services to countless people and am now personally and professionally embarrassed.
 
Well spotted Chaoticelf and xxeagle_za you are both correct, it should have been picked up earlier. However WA was my recommendation of ISP to my girlfriend, this is not my account, I do not receive these emails and the she is is not a techie.

I was visiting and looking at WA's line speed and noticed the Webafrica email offering the change at 'NO additional cost to me. I then looked at the invoices.


My point is the absolute lack of response from WA is shocking. I will never recommend them again on this basis.
 
Last edited:
Webafrica are legit the worst company I've ever had to deal with, and that says a lot.

You should write an apology to every single person you've recommended them to, and probably send a gift basket too.
 
Essmac said:
Well spotted Chaoticelf and xxeagle_za you are both correct, it should have been picked up earlier. However WA was my recommendation of ISP to my girlfriend, this is not my account, I do not receive these emails and the she is is not a techie.

I was visiting and looking at WA's line speed and noticed the Webafrica email offering the change at 'NO additional cost to me. I then looked at the invoices.


My point is the absolute lack of response from WA is shocking. I will never recommend them again on this basis.
Click to expand...

This should have still been picked up from debit order amount going off bank account.
 
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