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Josephvanzyl

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Well, what can I say, from the begging of having my Fibre line install from Webafrica on the 2023-10-27, my problems started, slow speed, timeouts and packet loss, I used their what's app to log a complaint, they told me to do this and that. I get this from the support Guys (Thanks for holding for me. I checked and see that Metrofibre says they re-provisioned the line, may you please switch off the router and fibre box for 10 minutes then we see how that goes.) I do this and works for a day or so and then have to go through the whole process again, also have informed then that my speed is not what I am paying for only getting 400Meg not the 1000Meg, I am paying for, this seem to fall on deaf ears. I then approached ISPA for help, (Charles Reuvers ) from ISPA help me and got a REF: 7496, and he got hold of someone at Metofibre and email were flying around going back and tough, I then get an email form Dial a Nerd ( Sasha de Windt ) when they can come out and check the line, on getting this, I sent a email back to her saying, I was available any time, as I needed this resolved, got no response back from her and Dial a Nerd. A couple of days later i get an email from ISPA, (Charles Reuvers) saying that the call would be closed as I did not respond as per Metrofibre, I said wow hold the Bus, I did respond, but did not get a response for Dial a Nerd ( Sasha de Windt ) forward the email to ISPA( Charles Reuvers ) were he reopened the call, again I sent an email to Dial a Nerd ( Sasha de Windt ) and no response, and what do you think happen again, an email form ISPA( Charles Reuvers ) we are closing the call as you have not responded as per Metrofibre, again email ISPA( Charles Reuvers ) saying i did not get a call or an email from then. Did not hear back from ISPA( Charles Reuvers ) But did ask him to keep the call open Date 2024-03-05. As to the ongoing problems I was having. I was still logging calls with Metrofibre, hole and behold Wednesday the fibre line is going On and Off, logged a call on what's app saying there is a problem once again, Dated: 2024-05-01 Ref: 214566, all I get from WebAfrica, (Your Webafrica fault has been logged and is being worked on by our Faults Team) And what happens on Friday the Fibre line goes down, Dated: 2024-05-03, again a what's app call to Webafrica, again (We have now escalated your fault to the next priority level to ensure that it is resolved as soon as possible. Your fault has been assigned to a Senior Faults Technician that will be directly in communication with your provider.) Today is Saturday, again a follow up with WebAfrica on their what's app number, it is time you have a support number that people can call you on, and once again (Please note that our Faults Team is actively working on getting your fault resolved. Our team will effectively communicate the progression of your faults within the next 48hrs.)

Just icing on the cake, a friend that is on Metrofibre his ISP, his line went down the same time as mine, same area, also struggling to get an answer from Metrofibre as to the faulty in the area. also, slow speed, timeouts and packet loss.

I am sorry this is unacceptable I have complaining from the 2023-10-27 there is a problem with the fibre line in the area.
 
That was a long post. Too long. Why the overuse of bold my friend?

How did you test your line? What do you need 1000mbps for? How sure are you that your whole route to that content is capable of doing 1000?

Also, GLWW (Good luck with webafrica)
 
Sorry yes, I now the bold, just putting a point through, and next time mybroadband give then an award saying they are the best ISP, READ my post first.

also, I am paying for the speed I requested, if they knew, they could not supply, then inform the clint and stop steal money from their clients, also my boys are doing online gaming and trading.
 
Josephvanzyl said:
Sorry yes, I now the bold, just putting a point through, and next time mybroadband give then an award saying they are the best ISP, READ my post first.

also, I am paying for the speed I requested, if they knew, they could not supply, then inform the clint and stop steal money from their clients, also my boys are doing online gaming and trading.
Click to expand...

The internet is a series of tubes, so, how did you get 400mbps? Do you understand the limitations of the result you got and that it simply means that your connection to that specific server at that point in time is 400mbps? I also assume that you have an uncontended 1:1 service from webafrica? If not, then they are allowed to not give you 1000mbps at all times...

Are you also sure that the end-to-end connection from the gaming aparatus to the gaming server and phone/pc to the trading platform is capable of doing 1000mbps?
 
Josephvanzyl said:
Well, what can I say, from the begging of having my Fibre line install from Webafrica on the 2023-10-27, my problems started, slow speed, timeouts and packet loss, I used their what's app to log a complaint, they told me to do this and that. I get this from the support Guys (Thanks for holding for me. I checked and see that Metrofibre says they re-provisioned the line, may you please switch off the router and fibre box for 10 minutes then we see how that goes.) I do this and works for a day or so and then have to go through the whole process again, also have informed then that my speed is not what I am paying for only getting 400Meg not the 1000Meg, I am paying for, this seem to fall on deaf ears. I then approached ISPA for help, (Charles Reuvers ) from ISPA help me and got a REF: 7496, and he got hold of someone at Metofibre and email were flying around going back and tough, I then get an email form Dial a Nerd ( Sasha de Windt ) when they can come out and check the line, on getting this, I sent a email back to her saying, I was available any time, as I needed this resolved, got no response back from her and Dial a Nerd. A couple of days later i get an email from ISPA, (Charles Reuvers) saying that the call would be closed as I did not respond as per Metrofibre, I said wow hold the Bus, I did respond, but did not get a response for Dial a Nerd ( Sasha de Windt ) forward the email to ISPA( Charles Reuvers ) were he reopened the call, again I sent an email to Dial a Nerd ( Sasha de Windt ) and no response, and what do you think happen again, an email form ISPA( Charles Reuvers ) we are closing the call as you have not responded as per Metrofibre, again email ISPA( Charles Reuvers ) saying i did not get a call or an email from then. Did not hear back from ISPA( Charles Reuvers ) But did ask him to keep the call open Date 2024-03-05. As to the ongoing problems I was having. I was still logging calls with Metrofibre, hole and behold Wednesday the fibre line is going On and Off, logged a call on what's app saying there is a problem once again, Dated: 2024-05-01 Ref: 214566, all I get from WebAfrica, (Your Webafrica fault has been logged and is being worked on by our Faults Team) And what happens on Friday the Fibre line goes down, Dated: 2024-05-03, again a what's app call to Webafrica, again (We have now escalated your fault to the next priority level to ensure that it is resolved as soon as possible. Your fault has been assigned to a Senior Faults Technician that will be directly in communication with your provider.) Today is Saturday, again a follow up with WebAfrica on their what's app number, it is time you have a support number that people can call you on, and once again (Please note that our Faults Team is actively working on getting your fault resolved. Our team will effectively communicate the progression of your faults within the next 48hrs.)

Just icing on the cake, a friend that is on Metrofibre his ISP, his line went down the same time as mine, same area, also struggling to get an answer from Metrofibre as to the faulty in the area. also, slow speed, timeouts and packet loss.

I am sorry this is unacceptable I have complaining from the 2023-10-27 there is a problem with the fibre line in the area.
Click to expand...
Save yourself some anger and downgrade to a 500mbs. What is your current uplink? Often people focus on just the downlink but the uplink might be the problem. Also latency. If your latency sucks your speed will be impacted. Maybe post you results.
If you have a broadband service and cannot afford to be down for the weekend, invest in an alternative wireless service or if available another FNO.
 
Josephvanzyl said:
Well, what can I say, from the begging of having my Fibre line install from Webafrica on the 2023-10-27, my problems started, slow speed, timeouts and packet loss, I used their what's app to log a complaint, they told me to do this and that. I get this from the support Guys (Thanks for holding for me. I checked and see that Metrofibre says they re-provisioned the line, may you please switch off the router and fibre box for 10 minutes then we see how that goes.) I do this and works for a day or so and then have to go through the whole process again, also have informed then that my speed is not what I am paying for only getting 400Meg not the 1000Meg, I am paying for, this seem to fall on deaf ears. I then approached ISPA for help, (Charles Reuvers ) from ISPA help me and got a REF: 7496, and he got hold of someone at Metofibre and email were flying around going back and tough, I then get an email form Dial a Nerd ( Sasha de Windt ) when they can come out and check the line, on getting this, I sent a email back to her saying, I was available any time, as I needed this resolved, got no response back from her and Dial a Nerd. A couple of days later i get an email from ISPA, (Charles Reuvers) saying that the call would be closed as I did not respond as per Metrofibre, I said wow hold the Bus, I did respond, but did not get a response for Dial a Nerd ( Sasha de Windt ) forward the email to ISPA( Charles Reuvers ) were he reopened the call, again I sent an email to Dial a Nerd ( Sasha de Windt ) and no response, and what do you think happen again, an email form ISPA( Charles Reuvers ) we are closing the call as you have not responded as per Metrofibre, again email ISPA( Charles Reuvers ) saying i did not get a call or an email from then. Did not hear back from ISPA( Charles Reuvers ) But did ask him to keep the call open Date 2024-03-05. As to the ongoing problems I was having. I was still logging calls with Metrofibre, hole and behold Wednesday the fibre line is going On and Off, logged a call on what's app saying there is a problem once again, Dated: 2024-05-01 Ref: 214566, all I get from WebAfrica, (Your Webafrica fault has been logged and is being worked on by our Faults Team) And what happens on Friday the Fibre line goes down, Dated: 2024-05-03, again a what's app call to Webafrica, again (We have now escalated your fault to the next priority level to ensure that it is resolved as soon as possible. Your fault has been assigned to a Senior Faults Technician that will be directly in communication with your provider.) Today is Saturday, again a follow up with WebAfrica on their what's app number, it is time you have a support number that people can call you on, and once again (Please note that our Faults Team is actively working on getting your fault resolved. Our team will effectively communicate the progression of your faults within the next 48hrs.)

Just icing on the cake, a friend that is on Metrofibre his ISP, his line went down the same time as mine, same area, also struggling to get an answer from Metrofibre as to the faulty in the area. also, slow speed, timeouts and packet loss.

I am sorry this is unacceptable I have complaining from the 2023-10-27 there is a problem with the fibre line in the area.
Click to expand...
Morning, please reach out to us via DM with your details so we may address the above and call to detail the way forward asap today
 
Josephvanzyl said:
Well, what can I say, from the begging of having my Fibre line install from Webafrica on the 2023-10-27, my problems started, slow speed, timeouts and packet loss, I used their what's app to log a complaint, they told me to do this and that. I get this from the support Guys (Thanks for holding for me. I checked and see that Metrofibre says they re-provisioned the line, may you please switch off the router and fibre box for 10 minutes then we see how that goes.) I do this and works for a day or so and then have to go through the whole process again, also have informed then that my speed is not what I am paying for only getting 400Meg not the 1000Meg, I am paying for, this seem to fall on deaf ears. I then approached ISPA for help, (Charles Reuvers ) from ISPA help me and got a REF: 7496, and he got hold of someone at Metofibre and email were flying around going back and tough, I then get an email form Dial a Nerd ( Sasha de Windt ) when they can come out and check the line, on getting this, I sent a email back to her saying, I was available any time, as I needed this resolved, got no response back from her and Dial a Nerd. A couple of days later i get an email from ISPA, (Charles Reuvers) saying that the call would be closed as I did not respond as per Metrofibre, I said wow hold the Bus, I did respond, but did not get a response for Dial a Nerd ( Sasha de Windt ) forward the email to ISPA( Charles Reuvers ) were he reopened the call, again I sent an email to Dial a Nerd ( Sasha de Windt ) and no response, and what do you think happen again, an email form ISPA( Charles Reuvers ) we are closing the call as you have not responded as per Metrofibre, again email ISPA( Charles Reuvers ) saying i did not get a call or an email from then. Did not hear back from ISPA( Charles Reuvers ) But did ask him to keep the call open Date 2024-03-05. As to the ongoing problems I was having. I was still logging calls with Metrofibre, hole and behold Wednesday the fibre line is going On and Off, logged a call on what's app saying there is a problem once again, Dated: 2024-05-01 Ref: 214566, all I get from WebAfrica, (Your Webafrica fault has been logged and is being worked on by our Faults Team) And what happens on Friday the Fibre line goes down, Dated: 2024-05-03, again a what's app call to Webafrica, again (We have now escalated your fault to the next priority level to ensure that it is resolved as soon as possible. Your fault has been assigned to a Senior Faults Technician that will be directly in communication with your provider.) Today is Saturday, again a follow up with WebAfrica on their what's app number, it is time you have a support number that people can call you on, and once again (Please note that our Faults Team is actively working on getting your fault resolved. Our team will effectively communicate the progression of your faults within the next 48hrs.)

Just icing on the cake, a friend that is on Metrofibre his ISP, his line went down the same time as mine, same area, also struggling to get an answer from Metrofibre as to the faulty in the area. also, slow speed, timeouts and packet loss.

I am sorry this is unacceptable I have complaining from the 2023-10-27 there is a problem with the fibre line in the area.
Click to expand...
WA are compete cr@p. They have no support whatsoever. I moved a few years ago. I have never looked back. Avoid them at all costs.
 
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