intelceleronman
Member
- Joined
- May 30, 2006
- Messages
- 17
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Don't be fooled by the fact that webafrica is one of the biggest isp's in SA. Don't be fooled by the fact that webafrica has a nice looking website. Don't be fooled by the fact that they "guarantee" 99% uptime. Don't be fooled by the fact that they state they have 24 hrs support.
Yes I was fooled by all these things, I was fooled by webafrica to think that they are able to host my lowly 6 email accounts with the promise of these things.
The story:
Before we got adsl our hosting was done by @lantic, never had a problem. When we got adsl I decided to move our mail hosting to webafrica. What a mistake, I was struggling for 2 weeks trying to get the domain transferred from @lantic to webafrica, basicly @lantic did not release the domain and webafrica never bothered to request it again. Eventfully I got fed up with webafrica's **** and transferred the domain to Webapps/Igroup.
What an dream! in almost 2 years I had maybe 2 or 3 problems with them. Ok fine they don't have 24 hours support but hey if nothing go's wrong why do you need support?
Then Webapps decided to close their shared hosting. I decided to give webafrica another chance.
What an ****up! After the domain was transferred no emails could be send to outside domains, only to my own domain. webafrica said its was because no one bothered to open their firewall to allow my domain. A week after they opened the firewall lo and behold now I can't receive any emails. Now when you phone their 24hrs support help line they don't actuly help you. All that the person does is tell you need to restart outlook or your outlook is corrupted or your settings is wrong, does not matter that you tell them that all 6 email accounts started to do the same thing at the same time they still insist they the problem is on your side. Only after swearing at them will they actually LOOK for the problem on their side.
The second explanation was something that all their accounts is parked overseas until they are registered or paid for or activated or something but anyway they say no one changed the DNS settings for the domain when it was moved to SA to be used. Yet that makes no sense because I was using it for an week before this without problems.
Ok so after this has been sorted out after about 2 months now the domain starts loosing emails sent to it. 3 of the email address's get sent an email each day from the same sender. Yet some day’s one account will never receive the email for the said day. When you phone webafrica with this problem like before they will tell you everything is wrong with YOUR pc and outlook and nothing on their side. Yet no settings changes on any of our machines but the next day the same machine will receive that days email with no problem. This problem was never sorted out, I don't have the time to play cat and mouse with their tech support...
Coming to another point, some times you will find that their tech support has nothing to do (I wonder why :wtf
so they decide they are going to irritate their customers with false domain renewal notices. My domain is not up for renewal for like 9 months because I PAID webafrica to renew it when it was transferred to them. But lo and be hold I get like 3 domain renewal notices, after complaining to about 3 different people I get an email from one of the Big shots saying sorry about the glitch in their system, (it won't happen again) then poof 30 mins after his email I get another renewal notice 
!!!! So after some swearing at their support they got the message.
Riighhht so everything is rosy for and while, (well webafrica rosy meaning an missed email here and an late email there, a few hours their server does not respond at all nothing big enough to waste time and money on their "support centre")
An week back one email account does not want to send mail to any outside domain (Again!!!!). And today the same email gets received by 2 accounts and the third one only gets it like 2 hours later.
I phone their 24hrs support line, just stay on hold for hosting support for like 10mins. Then I phone their sales and got hold of an lady, I asked do you guys actually like have hosting support and she replied umm yessss have you also been waiting an long time. I then requested to speak to the hosting manager Yusuf. She replied he is busy now (this was like at 16:30 so busy going out the car park I suppose) I can leave my name and number.
I phone their hosting support again, after holding 15mins I try their adsl support... nothing, I try sales again ... no sorry those people already left.
An hour later I phone again, hey someone picks up. I explain my problem, what do I get told? Check settings, redo the account blah blah blah. I remember this guy.... he ****ed me around before as well with these allegations that the problem MUST be by my side...
Tomorrow the saga continues....
PS what pisses me off more is that webafrica's billing system is very good, they have already billed me for another 6 months hosting without an blink or an renewal notice
Yes I was fooled by all these things, I was fooled by webafrica to think that they are able to host my lowly 6 email accounts with the promise of these things.
The story:
Before we got adsl our hosting was done by @lantic, never had a problem. When we got adsl I decided to move our mail hosting to webafrica. What a mistake, I was struggling for 2 weeks trying to get the domain transferred from @lantic to webafrica, basicly @lantic did not release the domain and webafrica never bothered to request it again. Eventfully I got fed up with webafrica's **** and transferred the domain to Webapps/Igroup.
What an dream! in almost 2 years I had maybe 2 or 3 problems with them. Ok fine they don't have 24 hours support but hey if nothing go's wrong why do you need support?
Then Webapps decided to close their shared hosting. I decided to give webafrica another chance.
What an ****up! After the domain was transferred no emails could be send to outside domains, only to my own domain. webafrica said its was because no one bothered to open their firewall to allow my domain. A week after they opened the firewall lo and behold now I can't receive any emails. Now when you phone their 24hrs support help line they don't actuly help you. All that the person does is tell you need to restart outlook or your outlook is corrupted or your settings is wrong, does not matter that you tell them that all 6 email accounts started to do the same thing at the same time they still insist they the problem is on your side. Only after swearing at them will they actually LOOK for the problem on their side.
The second explanation was something that all their accounts is parked overseas until they are registered or paid for or activated or something but anyway they say no one changed the DNS settings for the domain when it was moved to SA to be used. Yet that makes no sense because I was using it for an week before this without problems.
Ok so after this has been sorted out after about 2 months now the domain starts loosing emails sent to it. 3 of the email address's get sent an email each day from the same sender. Yet some day’s one account will never receive the email for the said day. When you phone webafrica with this problem like before they will tell you everything is wrong with YOUR pc and outlook and nothing on their side. Yet no settings changes on any of our machines but the next day the same machine will receive that days email with no problem. This problem was never sorted out, I don't have the time to play cat and mouse with their tech support...
Coming to another point, some times you will find that their tech support has nothing to do (I wonder why :wtf
so they decide they are going to irritate their customers with false domain renewal notices. My domain is not up for renewal for like 9 months because I PAID webafrica to renew it when it was transferred to them. But lo and be hold I get like 3 domain renewal notices, after complaining to about 3 different people I get an email from one of the Big shots saying sorry about the glitch in their system, (it won't happen again) then poof 30 mins after his email I get another renewal notice !!!! So after some swearing at their support they got the message.Riighhht so everything is rosy for and while, (well webafrica rosy meaning an missed email here and an late email there, a few hours their server does not respond at all nothing big enough to waste time and money on their "support centre")
An week back one email account does not want to send mail to any outside domain (Again!!!!). And today the same email gets received by 2 accounts and the third one only gets it like 2 hours later.
I phone their 24hrs support line, just stay on hold for hosting support for like 10mins. Then I phone their sales and got hold of an lady, I asked do you guys actually like have hosting support and she replied umm yessss have you also been waiting an long time. I then requested to speak to the hosting manager Yusuf. She replied he is busy now (this was like at 16:30 so busy going out the car park I suppose) I can leave my name and number.
I phone their hosting support again, after holding 15mins I try their adsl support... nothing, I try sales again ... no sorry those people already left.
An hour later I phone again, hey someone picks up. I explain my problem, what do I get told? Check settings, redo the account blah blah blah. I remember this guy.... he ****ed me around before as well with these allegations that the problem MUST be by my side...
Tomorrow the saga continues....
PS what pisses me off more is that webafrica's billing system is very good, they have already billed me for another 6 months hosting without an blink or an renewal notice
