WebAfrica's new packages

[zerocool2009]

Let me start off that I am currently with the mentioned ISP, and I had issues which took months to resolve, and endless credits to my account.

I don't know if any of you read the news that WebAfrica is changing the packages, going cheaper. (Or rather, less for more)

I am currently on a 4mb uncapped package at R249 a month. They upgraded every single client to double what hey have, so I am now a 8mb package, @ R249 from 1 Sept 2016

The catch in my case is, I have copper line and that only support 2.5mb max.

The WebAfrica support team said they will reset settings that I can go faster (but clearly they are not seeing what I am saying, even if I get a 1TB uncapped package, I can only get max 2.5mb (confirmed by Telkom)).

Now ... I heard that they downgraded me from 1 Oct 2016 (a month later), and the client must pay a downgrading fee (after they upgraded me for free).

How fair is that ?

Why couldn't they just adjust their the financial changes on their side, without changing the packages ?

I am really shocked. It took me 3 months last year to get my account sorted and now this saga again.

In my eyes that is stealing (daylight robbery)

 

[Webafrica Helper]

Let me start off that I am currently with the mentioned ISP, and I had issues which took months to resolve, and endless credits to my account.

I don't know if any of you read the news that WebAfrica is changing the packages, going cheaper. (Or rather, less for more)

I am currently on a 4mb uncapped package at R249 a month. They upgraded every single client to double what hey have, so I am now a 8mb package, @ R249 from 1 Sept 2016

The catch in my case is, I have copper line and that only support 2.5mb max.

The WebAfrica support team said they will reset settings that I can go faster (but clearly they are not seeing what I am saying, even if I get a 1TB uncapped package, I can only get max 2.5mb (confirmed by Telkom)).

Now ... I heard that they downgraded me from 1 Oct 2016 (a month later), and the client must pay a downgrading fee (after they upgraded me for free).

How fair is that ?

Why couldn't they just adjust their the financial changes on their side, without changing the packages ?

I am really shocked. It took me 3 months last year to get my account sorted and now this saga again.

In my eyes that is stealing (daylight robbery)

Hi zerocool2009

Not sure who advised you that you need to pay a downgrade fee? Really sorry for that information but I can say for sure there is no downgrade fee. The only thing is that downgrades must be before the 20th of every month to take effect at the start of the next month.

So if you downgrade now it take effect on 1st October.

 

[goga]

Hi zerocool2009

Not sure who advised you that you need to pay a downgrade fee? Really sorry for that information but I can say for sure there is no downgrade fee. The only thing is that downgrades must be before the 20th of every month to take effect at the start of the next month.

So if you downgrade now it take effect on 1st October.

So he can only downgrade BEFORE the 20th, but you forced an upgrade on his DATA portion on the 25th???

Just realised what a cheeky bunch of sh*ts Webafrica are with their recent "upgrades"

Been with them since 2009. Basic 2mb dsl data + line.

They sent a mail 24 Aug advising that :
"We've moved you up one tier to a better uncapped package at no additional cost, so you can continue to enjoy the wonders of uncapped internet without your performance being affected. "

Do they mean move to unshaped? Move to a better tiering system instead of the painful IS stars system? Move everyone up from 2mb to 4mb line&data etc?

What they meant to say is:
We moved your data to a 4mb data although your line which you hold with us is a 2mb line. We doing this beautiful upgrade for you for FREE.
(ie: hey, lets charge you for 4mb data although we know you can't use it, so we can keep charging you the same amount and not actually pass on the savings of the new 2mb data charges to you.
We also haven't bothered to tell you in our mailer that you need to upgrade your line to enjoy these new "benefits".
And we sent it on the 24th August, which is now too late to downgrade for the new month - so you can't get any savings for September - we'll just charge you an extra R106 for something we know you can't actually use.


Told Anwar at their call centre that this is bloody cheeky. Insists its not.
Insists we're giving you something for free.
Insists you're paying the same you always were - so its an upgrade for free - and up to you if you want to upgrade your line.
Forget that you've foregone the actual savings that you should enjoy - this is FREEEEEE...!

I've never heard sucha crock of sh*t and really didn't imagine I'd hear it from Webafrica (or any other seemingly progressive ISP's). Telkom maybe, but Webafrica.

This is cheeky behaviour.

Had no inclination to move ISP's - 2009 till now, I don't generally bother to change - but think its now time to find a more decent business crowd.

 

[d0b33]

I thought I'd try webafrica, not happy with it, my 1Mb premium uncapped with Afrihost performs better than 2Mb uncapped or even a normal capped account.

 

[Webafrica Helper]

So he can only downgrade BEFORE the 20th, but you forced an upgrade on his DATA portion on the 25th???

Just realised what a cheeky bunch of sh*ts Webafrica are with their recent "upgrades"

Been with them since 2009. Basic 2mb dsl data + line.

They sent a mail 24 Aug advising that :
"We've moved you up one tier to a better uncapped package at no additional cost, so you can continue to enjoy the wonders of uncapped internet without your performance being affected. "

Do they mean move to unshaped? Move to a better tiering system instead of the painful IS stars system? Move everyone up from 2mb to 4mb line&data etc?

What they meant to say is:
We moved your data to a 4mb data although your line which you hold with us is a 2mb line. We doing this beautiful upgrade for you for FREE.
(ie: hey, lets charge you for 4mb data although we know you can't use it, so we can keep charging you the same amount and not actually pass on the savings of the new 2mb data charges to you.
We also haven't bothered to tell you in our mailer that you need to upgrade your line to enjoy these new "benefits".
And we sent it on the 24th August, which is now too late to downgrade for the new month - so you can't get any savings for September - we'll just charge you an extra R106 for something we know you can't actually use.


Told Anwar at their call centre that this is bloody cheeky. Insists its not.
Insists we're giving you something for free.
Insists you're paying the same you always were - so its an upgrade for free - and up to you if you want to upgrade your line.
Forget that you've foregone the actual savings that you should enjoy - this is FREEEEEE...!

I've never heard sucha crock of sh*t and really didn't imagine I'd hear it from Webafrica (or any other seemingly progressive ISP's). Telkom maybe, but Webafrica.

This is cheeky behaviour.

Had no inclination to move ISP's - 2009 till now, I don't generally bother to change - but think its now time to find a more decent business crowd.

Hi goga,

Really sorry you feel this way but the benefits of the move are twofold:

1. We have moved you up a tier so that you can take advantage of being able to use more data than previously as we know data usage for every Internet subscriber is on the rise with streaming services growing daily. Majority of our customers have welcomed this move as now they do not have to worry as much about their usage and they can just use the internet as they want.
3. You can then, at your discretion, take advantage of the increased speed by upgrading your line to match the package and we all know that to get faster speeds your line needs to be set on the particular speed set

Now, we have not charged any customer more and to be honest cannot do that without their consent which is the reason your line cannot be upgraded automatically. This is why it is entirely your decision on what you would like to do, bearing in mind you are not paying a cent more for your services than you did before and you can downgrade your account if you wish to do so.

Really hate the fact that you are wanting to leave us but our email has been pretty clear on what our customers can expect and don't believe its cheeky at all as the amount you have been paying monthly remains the same but with added benefits with any adjustment to cost.

 

[goga]

Hi goga,

Really sorry you feel this way but the benefits of the move are twofold:

1. We have moved you up a tier so that you can take advantage of being able to use more data than previously as we know data usage for every Internet subscriber is on the rise with streaming services growing daily. Majority of our customers have welcomed this move as now they do not have to worry as much about their usage and they can just use the internet as they want.
3. You can then, at your discretion, take advantage of the increased speed by upgrading your line to match the package and we all know that to get faster speeds your line needs to be set on the particular speed set

Now, we have not charged any customer more and to be honest cannot do that without their consent which is the reason your line cannot be upgraded automatically. This is why it is entirely your decision on what you would like to do, bearing in mind you are not paying a cent more for your services than you did before and you can downgrade your account if you wish to do so.

Really hate the fact that you are wanting to leave us but our email has been pretty clear on what our customers can expect and don't believe its cheeky at all as the amount you have been paying monthly remains the same but with added benefits with any adjustment to cost.

You're kinda missing the point completely.

You've moved people up from uncapped 2mb to uncapped 4mb so that you can still charge the same amount, despite them being unable to use 4mb speeds as their line (with you) is 2mb.

Its great to say "a free upgrade, and you can upgrade your line if you wish to enjoy the benefits" but its pretty clear that its done this way to ensure you still bill out at the higher rate / previous amount without the user actually enjoying any benefit (they haven't changed their line..they enjoy no improved service or speed, they've just forfeited a discount to your pocket).

A more ethical and less cheeky would be "we've reduced your cost and kept you on the 2mb profile which is exactly what you contracted us for and what you can use.." so there, enjoy your benefit and/or upgrade given the 4mb is now avail at a reduced price..

The fact that one has to explain this (and the ignoring the timing of the upgrades vs cutoff dates to downgrade) blows my mind.

It's either WA has recruited in the worst of the worst call centre types and that is the strategy to frustrate people into acceptance, or you truly believe the responses you're giving.

Both are equally disappointing.

 

[Fulton17]

A more ethical and less cheeky would be "we've reduced your cost and kept you on the 2mb profile which is exactly what you contracted us for and what you can use.." so there, enjoy your benefit and/or upgrade given the 4mb is now avail at a reduced price..

The fact that one has to explain this (and the ignoring the timing of the upgrades vs cutoff dates to downgrade) blows my mind.

http://mybroadband.co.za/vb/showthr...wngrade-not-processed?p=18273360#post18273360

Just posted on the lack of ethics with upgrades and downgrades.

Sadly it seems WA is desperate to do anything to make a buck or two.

I am sure at the end of the day and in the long run, this will backfire against them