Webafrica's Terrible Support

I

initroot

Senior Member
Joined
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Location
Cape Town
Is anyone else having issues with their support?

I have a issue where after each month my adsl will become unusable, they blame it on exchange congestion. I contact my adsl line host, whom then take it up with telkom. They tell me it's fine. Good I can understand congestion, but why is any other ISP account I throw at it working? Funny how when I switch to any other ISP account it works.

In Feb I cancelled my account, one month notice but I couldn't use their internet. So they recreated my account. Come March guess what?
Still not cancelled, now I have to wait another two months to get away from their service.

I tried contacting their support, providing them with all the ticket numbers I have on record.
Its been 6 days and nothing resolved.
They don't care to respond. Why do I have to call them for service, after-all by calling i get screwed since I have nothing on record to show from my side.
 
There seem to be a lot of complaints about WebAfrica bad support at the moment.

Send a PM to "WebAfrica Helper" here on MyBB
 
MMM live support

Your Question: When are my tickets going to be resolved
Please wait and one of our operators will be with you shortly.
You are now chatting with Treslan Africa (ADSL Support) - Support – Hosting
08:08Treslan Africa:
Hello, How may I assist you?
08:09Frans:
When are my tickets going to be resolved
08:09Treslan Africa:
Hi Frans
08:09Treslan Africa:
could i have the ticket reference numbers and i can assist
08:09Frans:
2387917
08:10Treslan Africa:
Having a look for you
08:10Frans:
Thanks
08:19Frans:
Hello?
08:23Frans:
Do you care to respond?
 
My office signed up for WebAfrica Business Capped account which starts tomorrow. I am starting to dread the decision...
 
Fransh said:
MMM live support

Your Question: When are my tickets going to be resolved
Please wait and one of our operators will be with you shortly.
You are now chatting with Treslan Africa (ADSL Support) - Support – Hosting
08:08Treslan Africa:
Hello, How may I assist you?
08:09Frans:
When are my tickets going to be resolved
08:09Treslan Africa:
Hi Frans
08:09Treslan Africa:
could i have the ticket reference numbers and i can assist
08:09Frans:
2387917
08:10Treslan Africa:
Having a look for you
08:10Frans:
Thanks
08:19Frans:
Hello?
08:23Frans:
Do you care to respond?
Click to expand...

Hi,

As per feedback from our team this matter has been resolved. Give me a shout if there's anything else.
 
It is such a pity that one has to post on MyBB for things to often be sorted.

I have had dealings with Treslan before and he is very good. In this case I really doubt he is at fault, but must be something to do with the system. I could be wrong.

Sadly support is all about who helps you. I try to get Aqeel or JP too as they are good
 
lol funny enough we have the same name :) and I am having similar problems with them... signed up for the 19th to transfer my line to them and created ticket after 3/4 days to ask if there has anything be done yet. They said that it can take up to 1 week, fair enough, been 2 already and no response and still pending... Guess I will cancel this process if its going to be like this.
 
Fransh said:
MMM live support

Your Question: When are my tickets going to be resolved
Please wait and one of our operators will be with you shortly.
You are now chatting with Treslan Africa (ADSL Support) - Support – Hosting
08:08Treslan Africa:
Hello, How may I assist you?
08:09Frans:
When are my tickets going to be resolved
08:09Treslan Africa:
Hi Frans
08:09Treslan Africa:
could i have the ticket reference numbers and i can assist
08:09Frans:
2387917
08:10Treslan Africa:
Having a look for you
08:10Frans:
Thanks
08:19Frans:
Hello?
08:23Frans:
Do you care to respond?
Click to expand...
Man thats fkn bleak....
 
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