WeFix used 'generic' replacement part and didn't inform me.

The Darkness

The Darkness

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I've just had my morning wasted at @WeFix. I had an iPhone in for a battery replacement, and on taking delivery of the phone I noticed there was zero functioning of the diagnostics etc in the 'Battery' section in the system settings. On enquiring about this, the staff informed me they only use generic parts, and this function wouldn't work with their fongkong whoknowswhatsinthere "battery". Needless to say, I had them remove their battery and I will of course be having Apple install a rated replacement into my R20k phone.

The manager at WeFix thinks this ok. It's ok that zero info on this was relayed to me in the transaction (I was sent an sms with an e-job card, with zero on this). All signs in-store allude to them being able to supply this kind of a service. Seems misleading to me.
 
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Good luck.
I needed a battery replacement on a Samsung Note 5 not too long ago.

Called up the Samsung numbers from the support sites.they Advised me to take it to their approved service center,no not the one in Century City,their other one - WeFix.Any WeFix store should be able to assist me.

I took it there,waited a few days only to get a call saying the battery was replaced but the screen was damaged in the process but I am welcomed to come collect the phone.

This blew my mind and I blew a gasket. After some words were exchanged the tech said he can try to get it fixed under warranty if i provide proof of ownership.
I complied just to get that crap out of the way and I got a Note 5 with a new screen and probably generic battery back from them.
 
animehero said:
Good luck.
I needed a battery replacement on a Samsung Note 5 not too long ago.

Called up the Samsung numbers from the support sites.they Advised me to take it to their approved service center,no not the one in Century City,their other one - WeFix.Any WeFix store should be able to assist me.

I took it there,waited a few days only to get a call saying the battery was replaced but the screen was damaged in the process but I am welcomed to come collect the phone.

This blew my mind and I blew a gasket. After some words were exchanged the tech said he can try to get it fixed under warranty if i provide proof of ownership.
I complied just to get that crap out of the way and I got a Note 5 with a new screen and probably generic battery back from them.
Click to expand...
Also must have been a generic screen too
 
RedViking said:
You should have asked them beforehand if it is OEM or not, say they must clearly state it in the Quote. But yes. WeFix only does Chinese.
Click to expand...
Nothing on their quote to me displayed any such info. On talking to the manager he said that in fact their quotes say OEM on them (which of course is they are not).
 
itsme2 said:
I've just had my morning wasted at @WeFix. I had an iPhone in for a battery replacement, and on taking delivery of the phone I noticed there was zero functioning of the diagnostics etc in the 'Battery' section in the system settings. On enquiring about this, the staff informed me they only use generic parts, and this function wouldn't work with their fongkong whoknowswhatsinthere "battery". Needless to say, I had them remove their battery and I will of course be having Apple install a rated replacement into my R20k phone.

The manager at WeFix thinks this ok. It's ok that zero info on this was relayed to me in the transaction (I was sent an sms with an e-job card, with zero on this). All signs in-store allude to them being able to supply this kind of a service. Seems misleading to me.
Click to expand...


I thought that this would be assumed when using a service like wefix....

If you want the original parts then you have to use the official channels, Apple etc wont sell to these guys.

By using a service like this you are taking the cheaper option with third party parts (which I don't see a problem with)
 
Nerfherder said:
I thought that this would be assumed when using a service like wefix....

If you want the original parts then you have to use the official channels, Apple etc wont sell to these guys.

By using a service like this you are taking the cheaper option with third party parts (which I don't see a problem with)
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I see a problem with it. Especially with something like a battery.
And no, it's not just 'assumed' that they're using generic parts.
 
I'm sorry but the price alone should tell you that you are getting a "fongkong" replacement battery. There is no way that these guys will use genuine Apple parts. Just for interest sake, how much is iStore charging you compared to weFix?
 
itsme2 said:
I see a problem with it. Especially with something like a battery.
And no, it's not just 'assumed' that they're using generic parts.
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but they are a third party - they are not a apple re-seller and I don't think that they say that they are.

Apple wont sell parts to places like this. its the reason you are paying less.

EDIT: Just BTW Apple don't make any of their own parts - so all its parts are "third party" anyway

https://www.businessinsider.com/where-iphone-parts-come-from-2016-4?IR=T

If they give you a crap battery then they must replace it... if your phone is still under warranty then you should be taking it to Apple - if not then it doesn't matter anyway.
 
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Well, the battery did come from China, you got a new battery from China, so what's the problem? :p:p
 
Even the little foreign owned repair shops can do a better job than WeFix, and cheaper.
 
Nerfherder said:
but they are a third party - they are not a apple re-seller and I don't think that they say that they are.

Apple wont sell parts to places like this. its the reason you are paying less.

EDIT: Just BTW Apple don't make any of their own parts - so all its parts are "third party" anyway

https://www.businessinsider.com/where-iphone-parts-come-from-2016-4?IR=T

If they give you a crap battery then they must replace it... if your phone is still under warranty then you should be taking it to Apple - if not then it doesn't matter anyway.
Click to expand...
Why do you think it doesn't matter?
Apple parts are OEM. Big difference.
 
itsme2 said:
I've just had my morning wasted at @WeFix. I had an iPhone in for a battery replacement, and on taking delivery of the phone I noticed there was zero functioning of the diagnostics etc in the 'Battery' section in the system settings. On enquiring about this, the staff informed me they only use generic parts, and this function wouldn't work with their fongkong whoknowswhatsinthere "battery". Needless to say, I had them remove their battery and I will of course be having Apple install a rated replacement into my R20k phone.

The manager at WeFix thinks this ok. It's ok that zero info on this was relayed to me in the transaction (I was sent an sms with an e-job card, with zero on this). All signs in-store allude to them being able to supply this kind of a service. Seems misleading to me.
Click to expand...
Good luck with that.
 
I too would assume that the parts would be generic when going anywhere else other than the OEM.

PS: Generic does not mean schite.
 
gamer16 said:
I too would assume that the parts would be generic when going anywhere else other than the OEM.

PS: Generic does not mean schite.
Click to expand...

Although, some non-apple shop repaired my friend's phone, and in doing so they broke the screen. They "replaced it for free", but the replacement was terrible. It had VERY noticeable ghosting and the colours were muted. It was really the worst screen I've probably ever seen on a cellphone.
 
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