Weird ADSL Issue

[Blu82]

I have an interesting ADSL failure state at this moment. My ADSL connection synchronizes fine but my PPPOE connections refuses to connect. This happens accross various modems (DLink, TP Link, Huawei) and various ISP accounts (Vox, Axxes, Telkom guest account on their Huawei).

After multiple port resets Telkom is pointing a finger at the ISPs because the line synchronizes fine but the ISPs see nothing wrong their side. I am currently waiting for a Telkom technician to contact me but I would like to know if anyone has seen something similar?

 

[PsyWulf]

Some routers provide better diagnostic logs,often it's a LCP failure which is line issue,even when it syncs

 

[Totempole]

I have an interesting ADSL failure state at this moment. My ADSL connection synchronizes fine but my PPPOE connections refuses to connect. This happens accross various modems (DLink, TP Link, Huawei) and various ISP accounts (Vox, Axxes, Telkom guest account on their Huawei).

After multiple port resets Telkom is pointing a finger at the ISPs because the line synchronizes fine but the ISPs see nothing wrong their side. I am currently waiting for a Telkom technician to contact me but I would like to know if anyone has seen something similar?

This is why it's always a good idea to keep a spare router. I've had this issue with Telkom before. Line syncs, but the ADSL accounts refuse to Authenticate.

Telkom was very quick to tell me my router was "too old" and that the problem was on my side, but I kept logging a fault until they finally brought a shiny new router to test, and the exact same issue occurred.

They never did tell me what the issue was, but it was fixed within an hour of them bringing their own router. The line behavior is similar to when you cancel your line and it's placed in the holding pool.

So don't write your router off just yet. Perhaps you can borrow a router from a friend to test?

 

[Blu82]

I noted that I tested with three devices. I am currently waiting for an technician to call me since the call centre agents keep pointing to the ISPs at fault.

 

[Totempole]

I noted that I tested with three devices. I am currently waiting for an technician to call me since the call centre agents keep pointing to the ISPs at fault.

Sorry, I missed that.

Then it's definitely a Telkom issue, so you need them to sort it out. Possible that they might have put your line in the holding pool in error or something's gone wrong at the exchange.

Either way, all you can do it stay on top of it until they finally hear you out.

 

[dews]

My dad in law had a similar issue (line is showtime, but pppoe cannot auth), and after some troubleshooting, it was determined to be damage done by lightning, but not on the actual telephone line, it was upstream somewhere.

 

[Blu82]

Technician identified noise in a specific section of line and handed it over to another department. What is worrying is that it is the second failure I had in the last two months involving that specific section.

 

[Totempole]

Technician identified noise in a specific section of line and handed it over to another department. What is worrying is that it is the second failure I had in the last two months involving that specific section.

Have they fixed it?

Same thing happened to me. Technician claimed line noise, and nothing came of it. I don't think that has much
(if anything) to do with why your DSL line isn't/wasn't authenticating.

 

[Blu82]

So changing to spare copper sorted out the line noise but not the authentication problem. The technician refused to believe that it was on their side even when testing with two of my modems, my main ADSL and backup account and her own modem. It took an extremely patient Vox technician to convince her to swop ports at the exchange which fixed the problem. So thank you to the Vox support staff for that one.