Weird issue with MTN ad-hoc data bundle not depleting

airborne

airborne

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I have an MTN Data contract and I was running out of data so I bought a 20GB 30 day data bundle on the MTN app last month on May 6.
It came with 20GB of anytime data and 20GB of night only data but for some weird reason the anytime data is not being used.

Unsurprisingly I have been wasting my time with MTN support for the last month to try resolve this and they confirm the ad-hoc data should be getting used first but the best they can do is "reset" my account(whatever that is) or tell me to reboot my device.
Neither of which does anything, rinse and repeat each time I ask MTN support for help with this.
Now I'm down to 2 days left and I have not used a single mb of the 20GB anytime data.

Does anyone have any idea what is happening here and what the fix could be?

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Does anyone have any ideas what could be causing this?
 
What data bundle was being used then? Or did you go OOB?
Was there still promo data available at the time? Maybe that is used first?
Sorry for the many questions. Just trying to get clarification.
 
ajax said:
What data bundle was being used then? Or did you go OOB?
Was there still promo data available at the time? Maybe that is used first?
Sorry for the many questions. Just trying to get clarification.
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My contract anytime data is the only data that has been used, last month I ran out of all my contract data and still none of the 20GB Anytime data was used, the ad-hoc data bundles should always be used first.

And the thing is the 20GB night data has been used from day one so there's clearly some glitch with the anytime data portion of the data bundle.
 
Promo data is used first according to AI search. But still strange if this and inclusive data is finished why ad hoc is not used next?

So what data did get used then after finishing the promo and inclusive data? OOB?
 
The internet stops working, my contract is setup with no OOB.
In terms of the contract data the promo data is used first but if an ad-hoc data bundle is loaded that should be then used first
 
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Log a ticket and ask for a credit then. I actually did this in April and surprisingly everything went smoothly.
 
ajax said:
Log a ticket and ask for a credit then. I actually did this in April and surprisingly everything went smoothly.
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Log a ticket using which channel?
I've logged numerous tickets via their Twitter acc and the 135 call centre and they "reset" my account(whatever that is) or tell me to reboot my device, neither of which do anything.
 
The other day mine showed I got data, but I could not use anything. After restarting the phone all was well.
 
upup said:
Everything was good, I had my data.
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Sorry I didn't read your post fully.
Still hoping someone may have an answer as to what issue I’m experiencing here?
 
Fudging heck MTN support is as stupid as can be, as per usual I suppose :(
It's the second ticket now where they have closed the ticket and replied that my number is currently experiencing network-related issues and I need to contact the network connectivity/coverage team despite me not experiencing any issues with connectivity or speeds.

Do I just give up at this point?
I've already written off my R200/20GB but on principle I just can't leave it at that :mad:
 
RedViking said:
Don't know. They have stolen my airtime a couple of times. I'll have R200 worth of airtime but I can't use it. They need to get AI to take over.
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Does it just never deplete, did you ever work out why or resolve it?

MTN makes it impossible to troubleshoot anything because the retard helping you either closes the ticket with no feedback or gives an idiotic solution and then closes the ticket. Then there's no way to contact them again other than opening a new ticket which starts the same process of dealing with another faceless idiot, rinse and repeat as many times as you can stomach before giving up.
 
airborne said:
Does it just never deplete, did you ever work out why or resolve it?

MTN makes it impossible to troubleshoot anything because the retard helping you either closes the ticket with no feedback or gives an idiotic solution and then closes the ticket. Then there's no way to contact them again other than opening a new ticket which starts the same process of dealing with another faceless idiot, rinse and repeat as many times as you can stomach before giving up.
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It eventually just goes to "your airtime is depleted" and then it will show for example R200. Then I put a R100 on and then it will show R300. And then after a week or so it will show what I assume is probably the amount that is actually still useable. But I never know.

For data I would recommend to just subscribe to a data service on Afrihost of similar.
 
airborne said:
Fudging heck MTN support is as stupid as can be, as per usual I suppose :(
It's the second ticket now where they have closed the ticket and replied that my number is currently experiencing network-related issues and I need to contact the network connectivity/coverage team despite me not experiencing any issues with connectivity or speeds.

Do I just give up at this point?
I've already written off my R200/20GB but on principle I just can't leave it at that :mad:
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I depends... how much is "proving a point" worth?

You've probably already spent a significant amount of more time than the R200 is worth at this point.
 
RedViking said:
It eventually just goes to "your airtime is depleted" and then it will show for example R200. Then I put a R100 on and then it will show R300. And then after a week or so it will show what I assume is probably the amount that is actually still useable. But I never know.

For data I would recommend to just subscribe to a data service on Afrihost of similar.
Click to expand...
The number is question is a data contract, I was running out and needed to top it out
warrenpridgeon said:
I depends... how much is "proving a point" worth?

You've probably already spent a significant amount of more time than the R200 is worth at this point.
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I have already wasted a few hours on this, the thing though is now if I don't resolve this I don't feel comfortable buying data bundles in future and I may need to do that, it looks like there's some issue/glitch with my contract
 
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