I am coming to you, begging for advice.
I have lost all hope of ever getting my ADSL line fixed.
My ADSL was perfect for about 5 years and then, after a big storm, my line started flapping.
I logged a call with Telkom on the 16th of May 2013, after which a technician came out on the 19th of May and said that they need to replace "the card" on the exchange, as my port is faulty.
I then left them and thought : "Just maybe they will fix it without me bugging them the whole time?"
After 5 months, I started calling again and was really nice to them, but still nothing happened.
Now I have hit 8 months and my line is completely down.
I have tried the "nice" approach, but they tell me it's an area fault, which has two problems related to that "excuse" :
1. Have they had an area fault for 8 months?
2. I have 3 friends that live in the same complex and one living right next door, of which all their lines are perfect.
I just don't know anymore.
I have logged 2 complaints on hellopeter, they reply with a pasted response and still nothing happens.
I have been paying my Telkom account throughout the 8 months and I don't even know if I can get my money back.
In a last desperate attempt at getting something done, I called MWEB and asked them to take over my line, but they can't do that, until Telkom closes any open calls on my line, which they refuse to do, as it's an "area fault".
Can someone PLEASE point me in the right direction?
I have lost all hope of ever getting my ADSL line fixed.
My ADSL was perfect for about 5 years and then, after a big storm, my line started flapping.
I logged a call with Telkom on the 16th of May 2013, after which a technician came out on the 19th of May and said that they need to replace "the card" on the exchange, as my port is faulty.
I then left them and thought : "Just maybe they will fix it without me bugging them the whole time?"
After 5 months, I started calling again and was really nice to them, but still nothing happened.
Now I have hit 8 months and my line is completely down.
I have tried the "nice" approach, but they tell me it's an area fault, which has two problems related to that "excuse" :
1. Have they had an area fault for 8 months?
2. I have 3 friends that live in the same complex and one living right next door, of which all their lines are perfect.
I just don't know anymore.
I have logged 2 complaints on hellopeter, they reply with a pasted response and still nothing happens.
I have been paying my Telkom account throughout the 8 months and I don't even know if I can get my money back.
In a last desperate attempt at getting something done, I called MWEB and asked them to take over my line, but they can't do that, until Telkom closes any open calls on my line, which they refuse to do, as it's an "area fault".
Can someone PLEASE point me in the right direction?
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