If the customer cancels the service before the 24-month contractual agreement period has lapsed, the customer will be penalized according to a sliding scale for early cancellation penalties, which is equal to R62.19 VAT excl multiplied by the outstanding months of the contract which will be levied on the customers final account.
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Customers subscribed to the 24 month DSL bundled offering remain liable for the penalty under the following conditions:
Where a customer opts to:
- Discontinue the DSL Bundle service prior to the completion of the term of the contractual agreement.
- Transfer the service and retain DSL Bundle, but Telkom is not able to perform the transfer due to a number any reason (i.e. conformance testing failed, exchange is not DSL compatible or due to no infrastructure etc.)
- Where the customer wishes to upgrade his modem, before 18 months has lapsed, the customer will be liable to pay penalties for the remainder of the contractual agreement period. A new contractual agreement for 24 months must be entered into for the customer to receive a new free modem via Telkom Delivery or to be collected at the nearest Telkom Direct Shop.
Where a customer opts to transfer his service and retain the DSL bundle, and Telkom is able to perform the transfer without a number change the customer's Contractual Agreement will not be affected, thus no penalty will apply.
