What is going on at Axxess

D

dgcarter

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Pretoria / 172.24.196.59
Does anyone know what on earth is happening at Axxess? Their customer service has gone down the toilet.

In November I purchased an additional MTN Monthly Data package, apart from all the standard automated emails which come after buying a product I have had zero correspondence from Axxess regarding the delivery of the SIM card.

I have made multiple phone calls to Axxess, it takes at least 30 min before the phone is answered. Then the agent you get to speak to cannot give you any useful information. If you ask to speak to a supervisor the call is either dropped or you just get put back into the queue. The ticket I submitted on the website has received no attention whatsoever.

And now, 11 days into December I get an email from a courier company stating that the waybill from Axxess has been cancelled. Still not a word from Axxess.

They didn't waste any time in billing me and charging my card for the service I cannot possible use however.

I have even approached Axxess on their facebook page. Got a reply stating they will look into it, but this was 2 days ago and still not a word from them.

I have honestly never experienced such bad service like this before. Am I alone here? If I look on Hellopeter the number of complaints about Axxess and their service recently is staggering and it's all the rhetoric, no communication whatsoever.
 
Same here.

We confirm cancellation of the collivery from:
Axxess, 185 Cape Rd, Mill Park, Port Elizabeth
for delivery to:

But the money went off quick enough:

R1453.
 
Last edited:
dgcarter said:
I have made multiple phone calls to Axxess, it takes at least 30 min before the phone is answered. Then the agent you get to speak to cannot give you any useful information. If you ask to speak to a supervisor the call is either dropped or you just get put back into the queue. The ticket I submitted on the website has received no attention whatsoever.
Click to expand...

It's the new normal from Axxess now, but don't worry. Axxess Bot (I mean lady), might see this message, and will ask you to PM her. That's about as far as it will go... she has not responded to a single email I've ever sent.
 
Ive been complaining about them in the fibre section as well. Almost 2 weeks and no response from them, yet i received invoices and non payment notices.

Dont know how they could activate and bill me for something i did not confirm. They dont even have any billing details yet they are billing me.

The axxess lady just asked me to pm her this morning. I have specifically asked her (just like my numerous emails) that i definitely do not want to start any service with them if they cant even pretend to give good service while trying to make a sale.
 
I think it's time to file a complaint with the ISPA. This is totally unacceptable.
They have "representatives" trolling their social media and leaving comments promising to help, but back at the ranch nothing is being done. All I want is just ONE email stating that the matter is bring addressed, but nothing whatsoever.
I am considering contacting my bank and having them reverse the entire transaction for December.
 
dgcarter said:
Does anyone know what on earth is happening at Axxess? Their customer service has gone down the toilet.

In November I purchased an additional MTN Monthly Data package, apart from all the standard automated emails which come after buying a product I have had zero correspondence from Axxess regarding the delivery of the SIM card.

I have made multiple phone calls to Axxess, it takes at least 30 min before the phone is answered. Then the agent you get to speak to cannot give you any useful information. If you ask to speak to a supervisor the call is either dropped or you just get put back into the queue. The ticket I submitted on the website has received no attention whatsoever.

And now, 11 days into December I get an email from a courier company stating that the waybill from Axxess has been cancelled. Still not a word from Axxess.

They didn't waste any time in billing me and charging my card for the service I cannot possible use however.

I have even approached Axxess on their facebook page. Got a reply stating they will look into it, but this was 2 days ago and still not a word from them.

I have honestly never experienced such bad service like this before. Am I alone here? If I look on Hellopeter the number of complaints about Axxess and their service recently is staggering and it's all the rhetoric, no communication whatsoever.
Click to expand...
I have experienced the same phone call problem, I asked them to get a 0800 free call number as the waiting time kills your mobile account and calling on a landline is terrible so their reply was they are upgrading their phone system, so this does not give me much of an answer to the 0800 free call ...
 
Well they seem to have sorted my issue out, items should arrive today or tomorrow.
It's the not knowing part that would frighten anyone.
 
One of the reasons I left them. Calling them was insufferable as the agents were clueless. Have since joined WebAfrica who aren't much better
 
Axxess phones are not answered
Emails are not replied to
The LTE stopped working on Thursday

I assume from this that they have closed up, so I changed the LTE to Buzybuy

The Huawei router supplied in August had no antenna nor a power supply, and looked like a return. I had to change the SIM at a local MTN office since it was faulty

The only slight advantage is that I resisted a debit order, so have only lost 2 weeks paid service
 
Well, the SIM Card was eventually delivered last week Thursday.
But the stupid piece of plastic is useless to me as it's still not working. Service is inactive. Got told I need to wait for provisioning, I'm still waiting 5 days later. We are now 17 days into December, having paid for a service I am not getting.
 
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