What is Telkom’s Responsibility

[skydog]

Sorry not sure which forum this should go into as it’s not an ADSL line but either way it’s a Telkom line that could be used for ADSL.

To what point is Telkom responsible for laying cables and making them neat.
Is it at the exchange
or the pole thing outside the house or just down the road
or at a termination block in the property
or at the point where the phone plugs in.

Let’s assume two scenarios
One a new installation. Where do I as a resident have to start paying Telkom or other private telecom companies to lay cables?

If there is a fault with the line and they start digging up and replacing the cables would it stand to reason that any cable they replace they are taking responsibly for that cable unless they say that “that cable belongs to you do you want us to replace it to make your line work”

Who is responsible for what cable?

Sorry hope it makes sense what I’m trying to find out.

 

[stoke]

Nobody but teklom may lay a cable that carries communication [until another infrastructure provider is licenced [aka second network operator]].
they are 100% responsible for every aspect of the cable, including the parts in your house, and as such can even get a court order to dig up your house if it would be cheaper to fix your house than to lay the cable elsewhere.
i.e. 100% teklom's responsibility.

 

[skydog]

thanks for that stoke - so you saying even if I want to add another point in my house (split from the origanal point) Telkom has to do it?

If that is true then why can a private company cable multiple points for companies or is that not legal?

if telkom digs up my lawn to lay a cable do I have to pay them for it even if it is not a new point but a repair?

 

[Clarkey]

Whatever it is, they will probably still charge you. I have heard too many horror stories.

 

[skydog]

Whatever it is, they will probably still charge you. I have heard too many horror stories.

Yeah... but I want to challenge them on it this time.

 

[stoke]

Aaaah - mkay.

You are allowed to run a Private communications network, and you can pay whomever you want to install these lines. This Private communications network must join a licenced infrastructure provider's approved device line before leaving your private premisis scope if it is to have contact with the rest of the world.

Once the licenced infrastructure provider's line enters the approved device [e.g. PABX] - it may become your responsibility if you want a private network.

The digging up the lawn issue is quite tricky.

Teklom Instigated:
Teklom may decide to run a cable through your lawn, get approval for it from the council, and then run the cable and then repair the lawn to an "acceptable" standard. This acceptable standard is decided by someone in the council.

You Requested a Service:
You requested that teklom provide you with Telephony service. Teklom inspect your premisis and have to install a line. Teklom decide on the cheapest option and implement that option. Teklom must return the premisis back to an acceptable condition. Who decides what an acceptable condition is ? I have no idea, but I would suppose that it's you, and that you keep escalating a complaint until is is sorted out within telkom. If teklom fail to meat their licence obligations in your opinion, then the DOC must handle the breach of licence conditions, and there you're hitting your head against a platimum wall.

You requested an Installation:
If you demand that your line must be installed as you require, and tekom do not agree, they may refuse to do the installation, or they may charge you an acceptable rate for the installation and maintenance. Once it is installed according to your specifications, it becomes your problem. They are the only ones allowed to work on it, and they can charge you what they like.

What you need to do is understand the terms and conditions granted to teklom under their infrastructure provider licence, as well as the current telecommunications act.

 

[krycor]

I think most lines/extensions indoor are telkom owned too, except in cases like apartment blocks/townhouse like places where they have the telkom line terminating outside the building and the cable from there going into the premises is part of the building/owner. Also in your monthly bill you are charged per extension.


Always check this cause in the event of a wet joint/short etc some of the telkom techies take a short cut and say its your fault/cable and leave...
they did that to me and then we checked and we were paying for it, but by then i had replaced the cable myself cause i could not wait few more days for them to come out.