What is the cause when...

|tera|

|tera|

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What is the cause when a whole town is without ADSL?

Our whole town is down today. This isn't something new and happens more frequently these days, it also increases in the rain season and so on (it's raining today).

All the ADSL lines Sync fine, but no PPPoE connections can be made, it just refuses to connect with no specific error.

As I'm typing this, I just received an sms from a friend in the centre of Nelspruit, seems Nelspruit is completely down as well.

Is this a RADIUS server, or just plain Telscum being idiots?

Thanks,

tera
 
@ Tera - various reasons exists - but telkom will keep making excuses.

It seems that the main feed for your town is problematic, or have problematic equipment.
 
teraside said:
What is the cause when a whole town is without ADSL?

Our whole town is down today. This isn't something new and happens more frequently these days, it also increases in the rain season and so on (it's raining today).

All the ADSL lines Sync fine, but no PPPoE connections can be made, it just refuses to connect with no specific error.

As I'm typing this, I just received an sms from a friend in the centre of Nelspruit, seems Nelspruit is completely down as well.

Is this a RADIUS server, or just plain Telscum being idiots?

Thanks,

tera
Click to expand...

I used to get that once or twice. but normally got fixed within an hour...
 
The_Librarian said:
@ Tera - various reasons exists - but telkom will keep making excuses.

It seems that the main feed for your town is problematic, or have problematic equipment.
Click to expand...

Thing is, I'm about 65km from Nelspruit, so it's not just us.

I think I should start creating flyers and show step by the procedure to get a refund for days when your ADSL is down and distribute them. That should be a wake up call to Telscum.
 
"We're heading off to cal-ifo-rn-i-a, to see if they got some internet over there. every last drop of internet is gone here. it's all dried up..."
 
teraside said:
<sarcasm>Thanks Mr. Telscum support person, I don't know where I'd be without you! :p ;) :D</sarcasm>
Click to expand...

try pushing your RAM chips into their sockets... wait two hours and then reboot! :D

Call us back if there are still problems. :cool:
 
teraside said:
Thing is, I'm about 65km from Nelspruit, so it's not just us.

I think I should start creating flyers and show step by the procedure to get a refund for days when your ADSL is down and distribute them. That should be a wake up call to Telscum.
Click to expand...

Do that - people should realize that they can get a refund :D
 
Garyvdh said:
try pushing your RAM chips into their sockets... wait two hours and then reboot! :D

Call us back if there are still problems. :cool:
Click to expand...

I use a laptop :p I've waited a few hours already and need to tell you something. You're eye smells like your face! :p ;) :D
The_Librarian said:
Do that - people should realize that they can get a refund :D
Click to expand...
I'll see, I like saying things and not doing it :p
 
Try clearing the cookies.:p

On a more positive not....I talked to a competent tech on 0800 dsl dsl this morning. Imagine that.:)
 
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