What Out for Neotel.

E

efons

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I have tried for over 2 weeks to speak to a decision maker at neotel with no luck. They can not give you a current usage on your service yet charge you extra. I have a budget and I don't want to go over it yet they can't or won't tell me how much bandwidth I have used. Last month paid for extra bandwidth. NO GOOD. I have told them that I will NOT PAY and once I reach 2,5gig They must cut me off for the rest of the month But no luck. Now how do u get to charge extra when you can't even tell me how much I have used so far. THIS Must be Illegal? I have told then I want to give it back and they just give you the run around. I'm now wanting for the manager to call me back lets see if this will happen. :mad:
 
This my only real grudge about Neotel. Waiting for the bill to see how much has been used is a pain and throws my budget out.

Sadly this not Illegal.

Giving customers live feedback of their usage falls under quality of service.
 
efons said:
I have tried for over 2 weeks to speak to a decision maker at neotel with no luck. They can not give you a current usage on your service yet charge you extra. I have a budget and I don't want to go over it yet they can't or won't tell me how much bandwidth I have used. Last month paid for extra bandwidth. NO GOOD. I have told them that I will NOT PAY and once I reach 2,5gig They must cut me off for the rest of the month But no luck. Now how do u get to charge extra when you can't even tell me how much I have used so far. THIS Must be Illegal? I have told then I want to give it back and they just give you the run around. I'm now wanting for the manager to call me back lets see if this will happen. :mad:
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Hallo

I have escalated your query to the relevant guys and will revert with their feedback
 
Neotel Staff are off on sick leave

Neotel must have the highest rate of sick leave. All I get is they off sick. Well now I managed to get hold of the manager who promised a reply before 12 today... hey 3 minutes to go... lets see...

Its sad that companies lunch a product with no service, charge what they feel like and take forever to find a solution.

Well they did say that they promise to make me happy.... mmmmm.

Yep its 12 and no call...
 
Sent my Comparison to Neotel and put a complaint on HelloPeter.
Got a call back very quickly, they are investigating.
 
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