What should I do when Telkom stuff's me over

[jarrydred]

Hi

Since Tuesday we had no phone or dsl, so I phoned to log a fault and eventually today (Sunday) a Telkom Tech guy comes to check why, after popping in & out several times with black-box's, he eventually fixed it where is was syncing and had a dial tone, but now i did a speed test and i usually got about 3.4/6 Megs a sec, now im getting 2.1 Megs- but very sporadic cause it then dips down to .9 megs near the end sometimes.
I have 2 Questions:

• how can i log a fault with Telkom to fix it so i can be where i was (3.4/6 megs) , if they say up to 4 megs?
• And who should i speak to to ask if my line can get upgraded to 10 Megs (If the telkom adsl checker says so)?

Any help can and would be appreciated

 

[MickeyD]

Who is your ISP?

 

[jarrydred]

Openweb Gold 4 meg uncapped shaped

 

[MickeyD]

Seacom is down, so all ISPs who use Seacom as their primary link are affected.

Have you reset your router/modem yet?

Is your telephone line clear or do your hear a crackle or buzz on the line?

 

[jarrydred]

I've rest my modem, done a port reset, and there's a slight crackle

 

[MickeyD]

I've rest my modem, done a port reset, and there's a slight crackle

Report the voice line faulty (crackle). To fix that they will have to trace the fault and fix it properly. Then your ADSL service will also improve!

/sounds like a dry joint somewhere.

EDIT: do NOT mention ADSL !!!!