Juice
Expert Member
I just spoke to Imaginet regarding my connection issues last night. According to them, the process to record a fault with SAIX is to do a tracert to the affected address and then to submit that to your ISP. You also need to supply an exact description of the problem. You have to do this at the exact moment that the problem occurs.
When my connection screws up like it did the last 3 nights, I lose my HTTP access to some international web-sites like gmail.com and World of Warcraft.
WoW I can't really trace because I can get the logon server but not the game servers as they're on a secure network. But I can do a trace to gmail.com. So the command for that, from a Command Prompt, would be:
tracert -w 5000 www.gmail.com > c:\trace.txt
This will set a time-out of 5 seconds on every hop and dump the results in the trace.txt file on your C: drive.
Put this in an email to your ISP along with the details of your problem.
Then, have your line tested. Apparently the default SAIX response is to tell the client to test the line, ktxbaai. Test your line. Or lie, and claim you had your line tested. Whatever, but don't fall for the run-around.
Log EVERY fault. The more we log them, the more we are creating a picture that things are NOT as rosy as Telkom would have the public believe.
Juice
When my connection screws up like it did the last 3 nights, I lose my HTTP access to some international web-sites like gmail.com and World of Warcraft.
WoW I can't really trace because I can get the logon server but not the game servers as they're on a secure network. But I can do a trace to gmail.com. So the command for that, from a Command Prompt, would be:
tracert -w 5000 www.gmail.com > c:\trace.txt
This will set a time-out of 5 seconds on every hop and dump the results in the trace.txt file on your C: drive.
Put this in an email to your ISP along with the details of your problem.
Then, have your line tested. Apparently the default SAIX response is to tell the client to test the line, ktxbaai. Test your line. Or lie, and claim you had your line tested. Whatever, but don't fall for the run-around.
Log EVERY fault. The more we log them, the more we are creating a picture that things are NOT as rosy as Telkom would have the public believe.
Juice
