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D34M0n7

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I have decided to take another angle on whats goin on with iBurst, its not easy to piss me off but iBurst seems to do it every day and I have posted so much on what iBurst is like right now, but I have decided instead of argueing with them constantly I'm going to post something that may help, us the customers voice exactly what we want in a contaied tread that iBurst can monitor and hopefully take what we say seriously.

The purpose of this thread is not to insult/bash iBurst but to give them an idea of what we want out of their service.

Hopefully they will give us some feedback.

My internet is slow and has a high latency, I find the customer servive poor save ofcouse for Shaun who I agree does his best but hes only 1 person so its not enough for all the iBurst customers.

What I'dlike to see from iBurst (if I continue to use their service after 2 months or so) is something reliable.

1. Faster (more stable) connection and speeds
2. Lower latency - Like on WoW and other games
3. Less port shaping, its not fair to cap and shape us
4. I understand iBurst may have some financial shortcomings right now but in time it would be nice to see prices drop by a consiberable amount, aka cap increases with no price increases.
5. The throttle speed should be atlest doubled to provide a useable internet connection.
6.Custermer service is extreemy slack right now, I cant phone in with a problem and get it fixed within 6months... if it ever gets fixed, this MUST changesome people must be fired and more people who try, like Shaun must be hired.
7.iBurst must admit its falls and stand tall, if it does not learn to dothis the company will be exactly like telkom.

That about sums it up for me, if I think of anything else I'll post it...
 
1) more cap
2 ) throttled speeds atleast doubled
3 ) less port shaping
4 ) once again more cap
5 ) reduction on the cost of using iburst
6 ) shaun clones that can help everyone
 
I agree will all of the suggestions above, most important, at least double the cap for the price or even more (the standard now as per the article on Mybroadband is R49 per gig and most companies are charging this, I-Burst are taking the piss a bit). Double the throttle speed at least (maybe triple). Better customer service. Less latency.
 
make it work with rapidshare / torrent / something at least

That is why a LOT of people don't like iBurst - not because it's different (unlike ADSL/3G which are fast but have caps, iBurst is slower but uncapped), but because EVEN THOUGH you have uncapped it's useless for downloading. even if you are NOT THROTTLED you can't download anything...

how on earth do you want people to buy boosters if you keep limiting them?

that's like spar trying to sell milk but only have 100ml bottles, and above that make a strict "only 1 per customer" rule

the business model just doesn't make any sense!

If every person has 1mb/s connections why throttle him on his 1mb/s because he is using Torrents?

if you say it will slow down everybody else's connections, then answer me this - how many people are sharing a 1mb/s connection then?

please, please can somebody answer me this?
 
Keeper said:
If every person has 1mb/s connections why throttle him on his 1mb/s because he is using Torrents?

if you say it will slow down everybody else's connections, then answer me this - how many people are sharing a 1mb/s connection then?

please, please can somebody answer me this?
Click to expand...

Think this is a damn good question. Surely if iBurst needs to throttle individuals to make overall access faster for everyone, then isn't the network loaded over its capacity.

Or is it a habit similar to those of airlines, where they "overbook" the plane to compensate for no-shows, and if everyone shows they just kick people off and offer them consolation prices for taking the next flight?
 
rudirautenbach said:
Think this is a damn good question. Surely if iBurst needs to throttle individuals to make overall access faster for everyone, then isn't the network loaded over its capacity.

Or is it a habit similar to those of airlines, where they "overbook" the plane to compensate for no-shows, and if everyone shows they just kick people off and offer them consolation prices for taking the next flight?
Click to expand...

It seems to me this is the case with all ISP's. Why do they have to throttle anyway? I paid for it and want it at max speed.

ISP's in this country shouldn't be allowed to use the word "broadband" on products. What theyre doing in this country defeats the point of broadband.
 
LOL. I see little has changed.

Just back from Italy, aka 'sick man of Europe'. Was in a semi-rural area where locals warned that internet could be patchy. Wasn't online often, but slowest speed when I was was 34Mbps. 56Mbps max. No cap. NO CAP. Wouldn't it be great?
 
kaaskop said:
It seems to me this is the case with all ISP's. Why do they have to throttle anyway? I paid for it and want it at max speed
Click to expand...

errrrrr no, no.....not with Vodacom's 3G

Torrents work on their network and Rapidshare works fine as well, sometimes 200+ kb/s. (this is with a free Rapidshare account, where they throttle your speed as well - so it's not even at full potential!)

-

you see, Vodacom enable their customers to download and do whatever they like with their cap - this makes people happy, and more people join, and the network grows.

If iBurst keep limiting and holding people back, people are going to leave and the network will shrink.

I still don't get where the bottleneck is? jannie??????? :confused: :confused:
- The International links can now handle VERY, VERY high volumes of traffic, for cheaper then it was even.
- The Device can handle 1mb/s

so why does traffic need to be shaped to such an extent that one can not download anything?

Are 1000 people sharing a single 10mb/s connection or something?
 
agree with all the comments although strangely enough i have no problems with torrent downloads, I normaly get around 60-70kb/s only thing i cant complain about
 
Me neither :) I also normally get between 70kb/s up to 100kb/s with torrent downloads or any downloads for that matter :P.

Latency for mmorpg's like WoW have been very low 320-350ms average with static ip's from MTNBusiness (Verizon) and no disconnects.

With regards to service, everytime I had problems it always been resolved quickly and Shaun is always on top of it if needed. The support guys always phone me the next day to find out of everything is ok.

Dunno about pricing, I have not really shopped around and compared it to others.

Overall I am a very happy iBurst user, hardly had any issues :)
 
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I will be following you soon :) just have to wait for my iburst contract to expire in Jan
 
diegoa said:
Me neither :) I also normally get between 70kb/s up to 100kb/s with torrent downloads or any downloads for that matter :P.

Latency for mmorpg's like WoW have been very low 320-350ms average with static ip's from MTNBusiness (Verizon) and no disconnects.

With regards to service, everytime I had problems it always been resolved quickly and Shaun is always on top of it if needed. The support guys always phone me the next day to find out of everything is ok.

Dunno about pricing, I have not really shopped around and compared it to others.

Overall I am a very happy iBurst user, hardly had any issues :)
Click to expand...


Tbh I have been pritty happy with iburst up and till the last 3 months when everything went pair shaped
 
D34M0n7 said:
2. Lower latency - Like on WoW and other games
Click to expand...

It's like you want iBurst to magically fold time-space and put the WoW servers in your backyard.

I spend loads of time in the UK each year on high speed 24mbps internet, and guess what? I get lag playing on international servers. I've played Team Fortress 2 on SAIX from London with a ping of 800ms. You do realise that physical distance is a significant factor in latency, right? There's nothing iBurst can do about the fact that the World of Warcraft servers are sitting tens of thousands of miles away.
 
Prob is when you go form having 300-500ms for the past 3 years then all of a sudden going to 800ms - 2000ms there is a problem and if it worked for 3 yrs with 300 -500ms ms distance has nothing to do with it spiking at 2000ms, and tbh if other Isp's can get the ms down t0 350-500ms then so can iburst
 
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Oh, I agree absolutely. But there's always the one guy who's going to bitch on about his 400ms lag because it should be 90ms. :/
 
Sigh, Azimuth I understand what you are saying but I get upto 10 000ms on wow.... and a high INTERNAL ping on the iBurst connection.

Do you think I'm asking for 60ms? - no, ofcouse not.... all I want is to be able to play wow like the ADSL users whome I know, they have 300ms when i have 3000ms.

"It's like you want iBurst to magically fold time-space and put the WoW servers in your backyard.

I spend loads of time in the UK each year on high speed 24mbps internet, and guess what? I get lag playing on international servers. I've played Team Fortress 2 on SAIX from London with a ping of 800ms. You do realise that physical distance is a significant factor in latency, right? There's nothing iBurst can do about the fact that the World of Warcraft servers are sitting tens of thousands of miles away."

Please don't take me for an idiot. I KNOW how latency works and I KNOW that my latency is off, it can be better and it should be better.
 
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