What would you do?

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Ghost02

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Ok OK, I know this should go in the cell c thread but I won't get responce there and it isn't completly about them. About 2 months ago I upgraded and migrated my cellc controlchat from 50 to 100 and payed in for a better phone. When the first pay out date came I recieved only R50 where I should now be getting R115 and when I dial 140 they say I'm still elegible for a upgrade. So I really didn't want to talk to their incompetent customer service staff so I decided to email them, I explained my problem to them, they told me they needed confirmation that I am the account holder to which they replied once (not helping me) and then stopped replying completly. After that I decided to call the store which I upgraded with and they bluntly told me they can't help me and I should call customer services. I figured I have no other choice so I decided to call customer services, firstly they treated me like some retard and told me that the contract would be upgraded and migrated when the 24 months are done. I know that it doesn't work like this as a family member also on controlchat also upgraded and migrated a week before me and they weren't on the 24th month.
So now after they lied to me do you think I should just go and upgrade again, get another phone and let them do it properly because I have pretty much done my part by now.

Thanks in advance
 
You'll loose in the end. You signed papers and if you somehow manage to get another upgrade processed they'll probably just create two lines for you when they finally realise what happened and charge you for both as you signed for both, they can claim many excuses for not updating your account quick enough (system problems, delayed paperwork, etc.) but you can't really claim to not know about the first upgrade... Not worth it imho, rather phone them and sort it out, get them to credit you for the last month as well (where they only gave you R50). Post on hellopeter.com, worked wonders with MTN :D

Just my 2c
 
I think I'll take a drive to one of the cellc shops and tell them I'm not leaving until the sort this out.
 
Just for the record, upgrades shouldn't have to wait to the 24th month to upgrade?
 
Ok, so today I went to a cellc shop, a different one than I upgraded with though as the other one is pretty far. At that shop they just tell me to call customer services, so I call them in the shop and they say I can't help and I should call the shop where I upgraded. I called them, they said they would get back to me to tell me what the problem is, but they never got back to me and I doubt they ever will.
 
A solution to your problem:

Pay the fee to cancel the contract entirely and go pay-as-you-go, yeah you won't get all the benefits but at least you will be king of your line and your money.

They could give you the run around for a very long time and then all you will get out of them is an apology with a mile long list of reasons as to why they were unable to help you sooner.

Another thing you could do, as mentioned earlier, is to sensationalize it.
 
Byakuya said:
A solution to your problem:

Pay the fee to cancel the contract entirely and go pay-as-you-go, yeah you won't get all the benefits but at least you will be king of your line and your money.

They could give you the run around for a very long time and then all you will get out of them is an apology with a mile long list of reasons as to why they were unable to help you sooner.

Another thing you could do, as mentioned earlier, is to sensationalize it.
Click to expand...

Well, I doubt I would pay cancellation fees ATM as they haven't upgraded me so my contract would be done by now.
 
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