so, after taking the modem in to alice lane yesterday, and waiting around while they tried to figure out what might be the problem, and not being told what i'm waiting for (typical ibust service), i get told that my firmware was up to date, but let's try and reinstall the firmware to see if that makes a difference. this is the firmware that crashes mac leopard, doesn't work on snow leopard, is temperamental on XP, and reportedly gave one of the engineers a blue screen of death on vista. this reliable piece of firmware was then loaded onto the modem, and when i got home, which was after hours, it seemed to work fine. however, logging in again this morning, i was kicked out at least 7 times in an hour again, twice while trying to type up an email to the iburst technician in advanced support who tried to assist by reinstalling the firmware.
my suspicions are now proved correct, having had enough of this pathetic run-around, i decided to try log in to the network using the supposed canceled user name from my month-to-month contract i had before. the one i canceled in november. the one i've been billed for for three months. the one i have written confirmation that says it was canceled in december. the one that their accounts department claims is supposed to end in april. the one my statement says was closed in january and billed for accordingly. the one i mentioned to r00igev@@R. the one i spent an hour on the phone on saturday dealing with. and lo-and-behold. i can still log in with it.
more than that, i haven't been kicked off the network. it's stable. and fast. so far.
now try and tell me that your network has no intelligence and cannot discriminate between prepaid and contract customers. BULL*****! this is proof that it can, and does!
let's hear you argue you way out of this one now?
[EDIT] so much for that theory. i forgot i was dealing with iburst. it was stable for about 15 minutes - the best connectivity i've had this week, but alas, i'm being disconnected again. i'm off to get a telkom line and afrihost right now. i couldn't be bothered to deal with this anymore. the reason i went on to prepaid was so i h=would have a connection while i waited to decide who was the better adsl offering. forget you iburst. for a technology service provider, your drivers and firmware are about 4 years out of date, and it takes a complaint on these forums for you to decide to bless us by putting updates for some operating systems up on your site once your technicians figure out how to. you outsource your help desk, and can't get back to people and resolve the most simple of issues. strange to think a couple of years ago you were voted one of the best companies to work for. i imagine it's still great to work there. clearly you don't need to do very much...
