Whats the average response time on a afrihost support ticket

[Conkill]

Been with afrihost for a long time, but never really had to use a support ticket, back in the days, when I did use one I actually got a reply pretty quick so was worth using a support ticket instead of calling directly, now that's not the case anymore so what's the acceptable time period on a support ticket, I mean calling afrihost would have giving me the answer, instead 2 days later I still have no idea whats going on with the mtn network in my area and why my LTE connection has dropped from 29MB download to a mere 1.6MB not to mention massive ping spikes when doing online gaming, had one reply form them telling me to refrain from vulgar language so I guess asking them what the hell is going on with the mtn nework is not the correct way or they have pretty touchy ppl working for them, anyways I guees all I'm actually asking is what's the response time nowadays on a support ticket.

 

[OCP]

In my experience a few days to answer with a question unrelated to the issue at hand.