What's up with VM today?!

[CathJ]

What's up with Virgin Mobile today?

After a bad experience trying to get my sim set up in the first place, things have been going fairly smoothly. Until today.

I tried to access my mail via GPRS - and was told the remote modem disconnected.

I tried to get my balance from the VM menu - and nothing happened.

I tried to get my balance by dialling *101# - and was told 'invalid password'.

I tried to dial my landline - and was told 'invalid operation', and asked for my PIN.

I entered my PIN - and was told that my sim is locked, and to enter the PUK.

I entered the PUK - and was asked for a new PIN, then told that my unblock code was invalid.

As usual, when there's a problem, I can't even dial 123 to get them to sort it out. I can't email them, because they take 24 to 48 hours to reply, and because I'm not dialing up every five minutes to see if they've answered yet.

I dialed the 123 equivalent from a landline - and there was silence. It didn't even ring.

So yet another weekend without any service from VM. I might as well not have a cellphone at this rate. I will certainly not use VM in future - I plan to use up my remaining balance and then switch to VC or MTN. I'm only glad that I didn't get a Virgin Money card, like I was thinking of - it's one thing if your cellphone stops working, but imagine if your credit card stopped working! Although, I'm not actually sure which is worse...

 

[Syndyre]

I think your cellphone not working is worse than your credit card not working, at least then you can just use another card, with your phone you need your number etc. Then again if you were flying Virgin Atlantic and that stopped working it'd be worse.

 

[ld13]

As usual, when there's a problem, I can't even dial 123 to get them to sort it out. I can't email them, because they take 24 to 48 hours to reply, and because I'm not dialing up every five minutes to see if they've answered yet.

I dialed the 123 equivalent from a landline - and there was silence. It didn't even ring.

This seems like a Hardware problem to me, as in, your cellphone &/ SIM is busted. Unless VM blocked your SIM or something along those lines.
What number did you call from your landline? 0741 000 123?
If you do decide to leave VM, bye!, I would recommend that you don’t go to VC. MTN gives you the speed with the Reliability.
Good Luck!

 

[CathJ]

This seems like a Hardware problem to me, as in, your cellphone &/ SIM is busted. Unless VM blocked your SIM or something along those lines.
What number did you call from your landline? 0741 000 123?
If you do decide to leave VM, bye!, I would recommend that you don’t go to VC. MTN gives you the speed with the Reliability.
Good Luck!

No, it's not hardware - I couldn't log in to the VZone website either. Later this evening I switched off my phone, switched it back on, and it worked perfectly, so it's not hardware either (not that a hardware problem would explain 0741000123 not working, or some of the other stuff).

At least it's working now. I don't plan to buy more credit on VM, though; I'll probably go MTN, although I hate the way that you're limited to one bundle per month. OTOH, VC data is expensive on prepaid.

 

[GTVM]

Hi Cathryn,

PLease would you send me your contact details so I may get the issue investigated and sorted.

[email protected]

Regards,

Gerald.

 

[MyDraadloos]

"What's up with VM today, Brain ?"

"What's up with VM today, Brain ?"

"Same thing as yesterday Pinky, not taking over the world !"

 

[Beri]

go back to dailup. it is consistant.

 

[MyDraadloos]

go back to dailup. it is consistant.

I can't ......... my Telkom line is not wired, it is a wireless connection that that points to some tower due to lack / shortage of copper. Only support 2100 baud, which might be faster than my VM connection.