What's your threshold for complaining about MTN?

[km2]

I've just looked at my bill for May and I notice that I've been billed 21c for some data usage I made 3 months prior, despite having never gone over my bundle between then and now.

Now it's 21c so I just write that off as the cost of doing business with MTN, but where do you draw the line between just leaving it, a "principled stand", and them taking the food out of your mouth?

 

[Room112]

Same here, billed R126 for data usage on the March 28 in June.

 

[km2]

Same here, billed R126 for data usage on the March 28 in June.

Yes, and I think R126 is worth a bit more complaining To be honest I don't know how it works, I've got data usage for random times during the past three months even though I've already had bills for those months.

And yet they still print on their bill "Unless a query is raised in respect of the contents of this bill within 30 days from the date thereof, the contents shall be deemed to be correct." Apparently that doesn't apply to them, and they can raise new madeup bills about anything in the past.

 

[air]

I am using MTN as a provider thru i_Talk. Got my bill yesterday. Now for my entire contract, I have never used all my monthly allocated talk_time. On the final day of my billing period, I made 3 calls - all to local cellphone numbers. They have billed me for the 2nd (middle) call but not call 1 and 3. Just to re-emphasize, I always have more than sufficient allocated talk_time at the end of a billing period.

 

[marco]

As I said before. MTN does not update your counter every day. It also varies from mtnactive website and via your phone (*162*pin*1#)
I have not used my sim for 8 days now and it finally updated today.
Hooray a rollover BUT still R85.00 extra taken off for going OVER.

 

[km2]

As I said before. MTN does not update your counter every day. It also varies from mtnactive website and via your phone (*162*pin*1#)
I have not used my sim for 8 days now and it finally updated today.
Hooray a rollover BUT still R85.00 extra taken off for going OVER.

Yeah I don't expect it to update immediately, but to take 3 months to show a charge which they then add to your current bill? And then to get that charge itself wrong? That's not good enough.

 

[HapticSimian]

As I said before. MTN does not update your counter every day. It also varies from mtnactive website and via your phone (*162*pin*1#)
I have not used my sim for 8 days now and it finally updated today.
Hooray a rollover BUT still R85.00 extra taken off for going OVER.

This seems to be at the crux of the issues I'm experiencing with MTN as well. My argument is this - is it reasonable for MTN to expect from their consumers to monitor their usage not in terms of what is left over (via the call center, phoning 16202 or *162*), but self-monitor in terms of what HAS been used?

I've NOT exceeded what any of the above have shown, yet I now sit with a bill for May that is about R2k more than my average spend over the last 18 months. It is, in my view, unethical from MTN's side that their monitoring methods aren't up to scratch and then having the consumer pay for their bungles...

That and the little matter of MTN stealing money from me for a 'promo fee' on an upgrade that I canceled 3 days after processing it - I'm being charged R200 p/m for a phone I returned...

 

[Bikerza]

I'm expecting R247 on my bill - as it shows currently in 'unbilled'

I'm taking precautions and going to leave my bank account on zero, so the debit order bounces. Then they can call me instead and explain.

 

[marco]

I'm expecting R247 on my bill - as it shows currently in 'unbilled'

I'm taking precautions and going to leave my bank account on zero, so the debit order bounces. Then they can call me instead and explain.

Your bank will charge you over R100.00 for any bounces.
Best is to put a stop payment to MTN at your bank.

 

[marco]

There seems to be a common 3 MONTH problem going through all the threads here and on HelloPeter.

Must be SOME truth to this and MTN keeps quite and does not answer queries.

 

[xrapidx]

I don't care what the amount is - I'm going to continue logging complaints on hellopeter until a full refund is given - even after I've left them.

If they try deduct money after I've ported away, I'll have the bank reverse the charge.

If its 23c, I'll fight for it, knowing they'll probably have to spend thousands trying to figure it out - its the only satisfaction I'll get for this torturous two year contract.

 

[km2]

I don't care what the amount is - I'm going to continue logging complaints on hellopeter until a full refund is given - even after I've left them.

If they try deduct money after I've ported away, I'll have the bank reverse the charge.

If its 23c, I'll fight for it, knowing they'll probably have to spend thousands trying to figure it out - its the only satisfaction I'll get for this torturous two year contract.

Yeah, there's a temptation for principle because this is not the first time they've done it. They've overcharged me for R500 on one occasion, R2000 on another, and this is the latest in around 18 months.

 

[xrapidx]

Yeah, there's a temptation for principle because this is not the first time they've done it. They've overcharged me for R500 on one occasion, R2000 on another, and this is the latest in around 18 months.

In 23 months, I think about 3 of my statements/invoices were correct - sometimes a couple of R100 - other time's small amounts - even for the small amounts, work it out over their subscriber base, they're making millions each month purely by screwing people.