When dealing with Telkom

[kaspaas]

Hi,

a word of advise when dealing with Telkom - I've done it previously with a PABX order, and it saved me a lot of problems:

Fill in the official form, BUT ON EVERY PAGE ADD THE NOTE: Subject to the specifications of service expectations as attached.

Then write down a decent specification of what your expectations of the system are, refering to the official quote they gave you.

I've things turn bad (as ASDL being profiled), you have a legal document to turn to.

In my case, the Telkom salesperson promised me the PABX could do things it could not. It took me a single call to the regional manager to get a free upgrade to a system that met the minimum spec for which I applied.

The worst they can do is to decline your aplication with your spec - at leastyou will then know that they can't deliver what the sales person offered sving you a lot of costs.

 

[ItalicBold]

While I think this would be a good idea for other telkom related services, I highly doubt you would be able to get away with this with adsl. The telkom employees are very aware of the issues that plague adsl, they all know about port priortization, the cap, the modems etc. So I realy dont see them accepting such an aplication.

Let us know if any of you have any success with this approach.

 

[kaspaas]

The nice part of this is that you will at least know what you are getting...

If they say no, you ask for their version of the product details so you can consider it.


<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by ItalicBold</i>
<br />While I think this would be a good idea for other telkom related services, I highly doubt you would be able to get away with this with adsl. The telkom employees are very aware of the issues that plague adsl, they all know about port priortization, the cap, the modems etc. So I realy dont see them accepting such an aplication.

Let us know if any of you have any success with this approach.
<hr height="1" noshade id="quote"></blockquote id="quote"></font id="quote">

 

[ASnogarD]

I am asuming a lot here , but specifically with ADSL I believe many, as I did, took advantage of the convieniant telephonic ordering system.