CranialBlaze
Expert Member
- Joined
- Jan 24, 2008
- Messages
- 4,207
- Reaction score
- 1,101
On the first of May already I logged a fault as when I woke up at 5am, 3gb of data had already been deduced from my account, yet midnight to 8am is free data for capped accounts.
My support ticket firstly took like 5 days to get a response, sure there were a few public holidays so I will not hold that too much against them, but since then I have dealt with 4 different people who cannot seem to grasp the concept that data deduced from a capped account during free time is wrong and the keep insisting data usage is my problem and I need to install glassware to find out what I using my data as auto updates are probably the cause.
Under normal circumstances all pf this is perfectly acceptable, except when you consider that 5am is still free time and any auto updates, which I explained in the support request to begin with are disabled on all my devices, so clearly they either did not actually read it or they have grade 1 levels of comprehension. Hell one moron even tried to blame the 3gb of usage ona firmware update of my router, like really now, 3gb firmware for a router??? Is my router running windows, WTF...
Like really, is a basic understanding of computers/internet not a requirement for being a support person at an ISP? Ideally logic should also be a requirement, at least 1 of those would have stopped me from getting a slew of stupid responses.
I am actually so gatvol of having to deal with idiots, I have had easier times explaining more complex things to telkom and this level of stupidity is what one would expect from their most intelligent staff member, actually suggesting glassware would probably be like CEO level of intelligence there.
These morons that I have been dealing with have actually pushed me from wanting to upgrade my account to uncapped, to just telling them to sod off entirely. On and off I have been an afrihost client for much of this decade, not even sure I have ever had to complain about them, but for my first complaint to be handled at a level soo poor I would assume the person dealing with was fired from government for incompetence, I feel as if they hired the IT manager from SARS.
The only real question here is, if the company that is meant to be the best hires people this stupid, is there any value in leaving or would choosing someone else just push into a deeper circle of hell, is it better to move and risk finding the bigger idiot or just stick with these twats.
My support ticket firstly took like 5 days to get a response, sure there were a few public holidays so I will not hold that too much against them, but since then I have dealt with 4 different people who cannot seem to grasp the concept that data deduced from a capped account during free time is wrong and the keep insisting data usage is my problem and I need to install glassware to find out what I using my data as auto updates are probably the cause.
Under normal circumstances all pf this is perfectly acceptable, except when you consider that 5am is still free time and any auto updates, which I explained in the support request to begin with are disabled on all my devices, so clearly they either did not actually read it or they have grade 1 levels of comprehension. Hell one moron even tried to blame the 3gb of usage ona firmware update of my router, like really now, 3gb firmware for a router??? Is my router running windows, WTF...
Like really, is a basic understanding of computers/internet not a requirement for being a support person at an ISP? Ideally logic should also be a requirement, at least 1 of those would have stopped me from getting a slew of stupid responses.
I am actually so gatvol of having to deal with idiots, I have had easier times explaining more complex things to telkom and this level of stupidity is what one would expect from their most intelligent staff member, actually suggesting glassware would probably be like CEO level of intelligence there.
These morons that I have been dealing with have actually pushed me from wanting to upgrade my account to uncapped, to just telling them to sod off entirely. On and off I have been an afrihost client for much of this decade, not even sure I have ever had to complain about them, but for my first complaint to be handled at a level soo poor I would assume the person dealing with was fired from government for incompetence, I feel as if they hired the IT manager from SARS.
The only real question here is, if the company that is meant to be the best hires people this stupid, is there any value in leaving or would choosing someone else just push into a deeper circle of hell, is it better to move and risk finding the bigger idiot or just stick with these twats.
