When Did MTN go downhill so badly ?

[Esea]

Tried to upgrade my contract 1st week of december last year (online).
Phoned customer care cos I wasn't getting a response or Delivery
and got told there's nothing on the System about any upgrade.
Went in to My local MTN shop and got told my Upgrade
was Declined. I requested the reason and was told it says
Contract Declined Person Deceased.

Reason for me being Dead and all is they have my ID Numer
Wrong on the system, a customer for 20+years and my Date of birth
Suddenly says 22 Feb instead of 20 Fed.

And here I sit 6 months later and MTN cant update a simple
admin error on there side to I can get on whit my life...

P.s Seems I can edit the post but not the Title Donw = Down

 

[borro]

 

[DapperDanMan]

Suddenly says 22 Feb instead of 20 Fed.

You see how easily that happens?!

 

[koogs]

MTN's billing system is a joke. I cancelled a contract about 2 years ago and then a few months later they start sending me messages that I owe them R1680.00. I ask them for a statement as I was not in arrears and my contract was up.

Till now they cannot give an explanation or any documentation of my unpaid account but continue to charge me interest on this amount I supposedly owe them and threaten me with debt collectors acting on their behalf. I will not use any of their products from now onwards.