When is New not New ?

[hitech247]

There is a dealer in Stellenbosch that sells old stock ( 5 years old ) as new.
According to them the stock has not been used and was on the shelf for 5 years, so it is never been sold.

I was unfortunate to buy one of these "new" items.
Off-course it did not work.

Now - when I try to return this item for a refund ( it does not work) - I have to wait until /if the manager decides to give me a refund ( its been two days now ).

Anybody know what is the law on selling out-dated items ?

 

[kayvee]

What items are you talking about?

There is no laws regarding selling of NOS (new old stock). Of course the ethical thing is to advertise it as such.

The onus is in you to know what you are buying, and weigh the risks accordingly.

 

[DrJohnZoidberg]

Guess it all depends on what these "items" are?

 

[zizo911]

Car?
Food?

 

[hitech247]

No, nothing like that .

Just a Wireless Mouse.


--------------------------------------

Car?
Food?

 

[kayvee]

Battery leak perhaps? Take it back and demand a working replacement or your money back.

 

[hitech247]

I am demanding - they are not giving ! .

"Original post said "
Now - when I try to return this item for a refund ( it does not work) - I have to wait until /if the manager decides to give me a refund ( its been two days now )."

Battery leak perhaps? Take it back and demand a working replacement or your money back.

 

[AlexGouws]

I am demanding - they are not giving ! .

If they don't want to refund on a product they knew was old, it sounds very sketchy then. They should't even be selling old products like that if it's been on a shelf so long.

 

[Johnatan56]

Name and shame?

 

[Sherbang]

http://iolmobile.co.za/#!/article/how-the-new-consumer-law-protects-you-1.1020996

 

[AlexGouws]

http://iolmobile.co.za/#!/article/how-the-new-consumer-law-protects-you-1.1020996

COOLING-OFF PERIOD

Impulse buyers, this one’s for you.

According to this clause, you will have five business days to change your mind about that mid-life-crisis Harley or the seaside cottage you fell in love with.

Notify the company in writing, and they’ll have 15 days to pay you back in full. If goods have already been delivered to you, you’ll have to return them before you get your money back.

Note that this applies only where you bought in response to direct marketing, which is when things are advertised to you directly, in person, in the mail, or electronically.

This..^