When is uncapped not uncapped?

[EasyUp Web Hosting]

Jees its actually quite funny

Just a couple of weeks ago you guys were paying Afrihost R29.00 per gig now you can pay Mweb R5.39 per gig then even when you reach that they won't cut you off you can still browse and have internet access

If you guys want to know what uncapped is please go get a price on a 4meg Diginet line from say IS or telkom then purchase an internet account with 4meg international you will be paying about R500000+ for that account then you can have uncapped

Uncapped when its refered to in broadband adsl is always goverened by a fair usage policy even in the international market but they have had these accounts for years now and they have refined them so that they can make money and still give a good service. A good example of this is the 250Gig caps they introducing in America now.

What our ISP's are trying to get hold of at the moment is how to balance profit and service to the customer but with users that just try pound there network and get as much as they can its not making this easy this will die down over the next few months hopefully then you will more than likely find that these usage policies won't even be enforced anymore but for now they have to be.

FYI, you don't get a 4mb diginet line, max is 2mb, so if you want 4mb, you have to get 2 lines.

Fair point though, but my argument isn't about the fair usage, but more the issue of not stating clearly what the fair usage amount is. Have you read the Axxess AUP? I did a spot check and nowhere could I find anything about a fair usage.

 

[milomak]

Sure, I think things will settle down in a month or two. I agree with you on the target audience for these accounts and that people had unreasonable expectations (dunno why though if they had read the terms and conditions). But I still think the ISPs completely mislabeled these products. They should have left the term uncapped to the true 24/7 uncapped accounts and to the uncapped express accounts. These products should have been called high usage/fair usage accounts or given a specified limit. You have to ask why the ISPs chose to use the term "uncapped" to refer to these accounts. It is because they were hoping to sign up as many people as possible and cause some kind of revolution. Well that backfired on them, they would have had the same response had they gone with a different product name.

has any mweb users as yet complained about being throttled due to high usage?

 

[hambone]

I am interested in how it works overseas; until recently a "cap" was unheard of right? So the term "uncapped" was not necessary; but was somehow implied, surely? Your "High-Speed Broadband" was never marketed as uncapped, because, well it was uncapped. I may however be talking out me arse.

 

[LazyLion]

has any mweb users as yet complained about being throttled due to high usage?

sure, I've seen a few on this site. But I guess we will see some of these cases popping up at the ASA in the months to come.

It also remains to be seen whether any of these ISPs will actually disconnect anybody for using too much.