When ISP support staff want to "fix" your IP

[Neville]

I changed ISP's recently and replied to the sign-up ticket on their system as follows:
-------------------
Hi
Router received, thank you.

I need a fixed IP - is there an additional cost?

thanks
Neville
------------------

Their response:
------------------
Staff - 10/01/2025 4:00 PM

Good day Neville,

I trust you are well.

Thank you for your mail.

Please kindly send us an image of what you need fixing.

Kind regards
-----------------

How do I respond to this without being rude?

At first I was just angry. Now I can't stop laughing...

 

[s0lar]

I changed ISP's recently and replied to the sign-up ticket on their system as follows:
-------------------
Hi
Router received, thank you.

I need a fixed IP - is there an additional cost?

thanks
Neville
------------------

Their response:
------------------
Staff - 10/01/2025 4:00 PM

Good day Neville,

I trust you are well.

Thank you for your mail.

Please kindly send us an image of what you need fixing.

Kind regards
-----------------

How do I respond to this without being rude?

At first I was just angry. Now I can't stop laughing...

In fairness it’s a static IP not a fixed IP if you want to be a purist.

 

[Soul Assassin]

Ask for a static IP.

 

[Neville]

Potato - potaahto ... LOL!!!! Really?! Come on?!

 

[gotaway]

Static. Not only in jerseys, in IP addresses as well

 

[WAslayer]

The correct technical term is stating IP, which the ISP support staff should be familiar with as well, as thats what the service would be called on their end if it's offered..

 

[cavedog]

So did you send them a photo?

 

[Neville]

If we want to nitpick, I am very likely getting a "fixed IP" as per definition attached and not a true static IP.

 

[PBCool]

Have you been "static'ed " as yet

 

[gotaway]

I once had to get my dog fixed.
He had a swollen testicle .
He did no become static.
Old age did that to him.