Where did my 10gb bundle go to?

E

eb.adam

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Joined
Oct 28, 2008
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I had 4.4 gigs balance earlier today and theres no way i could have used it. And i get the OOB notification :?
 
Even weirder is the R1300 airtime balance. Maybe some server somewhere is resetting or buggy. On 10gig promo. Will give it till morning and see
 
I just phoned 8ta and they are aware of the issue and are currently working to restore data bundles. My 60+60GB also disappeared at midnight.
 
This is nuts...Kept me up for 40mins and I need to be up at 6h30 for work. Well, atleast I know now that it's a general issue.
 
Same here. Online ballance checker doesnt work, neither do ussd code. I tried the call centre.......but after 15mins waiting no one picked up.
 
My 8ta connection also stopped working tonight.

Somewhere someone screwed up on an epic scale.
 
I'm on the 3gb promo. Was on hold for 10min, when i got through the consultant told me they were being swamped with calls with this very issue
 
Despite above, (lasted 30 min) 8ta has screwed the cat again.

Could I suggest that we all make the effort to visit 8ta's Facebook, Twitter atc pages and post our views as I just did.

http://www.facebook.com/8ta
 
My 2gig promo is gone too. When dialing *188# I get sms' telling me that I have 1005MB midnight surfer and 1487MB daytime data left, but when tryin to go on the net i get redirected to a page that says I'm out of bundles. Mxm.
 
sam7606 said:
My 2gig promo is gone too. When dialing *188# I get sms' telling me that I have 1005MB midnight surfer and 1487MB daytime data left, but when tryin to go on the net i get redirected to a page that says I'm out of bundles. Mxm.
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Me too

Call center no answer
 
Got through but of course they're only aware of the issue, no other information they can give. At least with ADSL - when there's an outage of any sort it's easy to find out there's a network issue and it doesn't take long to find out what kind of ETA you can expect on a resolution. I miss ADSL so badly. :(
 
MickeyD said:
Shame. Tired of spamming every 8ta thread yet? Sometimes a single post in the correct thread aimed at the correct person (8ta rep) works wonders.
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Actually spamming worked wonders (Sheila someone or other mailed me after FB, HELLOPETER, TWITTER, TELKOM SUPPORT 8ta support and a few others had been "spammed".

To the others that followed my lead, thank you, we are the reason that 8ta is up again. to MickeyD - sorry pal 8ta rep did not get involved at all. But other members did.
 
Same here - My bundle stopped working at Midnight, although had resumed this morning:

UPaTV.png


Am on the 2+1GB Promo, and it's a new bundle - Not sure what happened to my 1GB (Being night and all), or why my 2GB mysteriously stopped working at night...
 
OCD said:
To the others that followed my lead, thank you, we are the reason that 8ta is up again. to MickeyD - sorry pal 8ta rep did not get involved at all. But other members did.
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That's what you think and good luck to you. The 8ta rep here is the same one that responds on FB, HP, Twitter, 8ta support, etc., so your spamming (and your call to your mate) did nothing. I'll bet that they were working on the problem before you even noticed it.
 
MickeyD said:
That's what you think and good luck to you. The 8ta rep here is the same one that responds on FB, HP, Twitter, 8ta support, etc., so your spamming (and your call to your mate) did nothing. I'll bet that they were working on the problem before you even noticed it.
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How long have you had the problem with 8ta?
 
OCD said:
How long have you had the problem with 8ta?
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I've never had an issue. 3 voice contracts and 2 data contracts - not prepaid accounts - and the only complaint I have is their slow rollout. However I know it is due to issues with the ATC agreement and VC's non-response to site sharing requests.
 
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