Well this is so rediculous I just have to tell somebody although Im sure there are many such like stories,On the morning of the 19th my line got suspended
Imediatly I phoned Telscum on the cell phone,,The story goes my line has been cut as there was a short payment on the account, when I paid the account I didnt bother with the exact amount as I had two weeks prior lodged a query on my line for an amount of R672 the account was R1580 I paid R1500 knowing the risk of not paying the amount in query. After 37minutes of sheer agony I was left with a situation where I had to pay the R80 or no go, so off to the telscum office, according to them there is no query lodged at all hence the cut so we go through all that again,, I pay,, the whole ordeal wasting at least three hours they (manager) confirm that they understand and sympathise and that within the hour(1pm) my line will be connected
The next morning still no line I try to phone the telscum office guess what no numbers listed they dont take calls you have to go in and see them,,Now Im cooked I contact the mall managment and demand a number after the 3rd time of letting the phone ring forever the manager answers and I let her have it A little while later my line is connected but no dsl, I spend most of yesterday afternoon phoning telkom spoke to 3 accounts ladies one cut me off after half an hour on the phone you cant phone the same lady back they cannot transfer so you start all aover again, adsl techies and my isp all assure me no problem with the line the last telkom techi suggests i disable my firewall and eventualy tells me the only other thing can be my router i should take it back to where i bought it now Im meef and confused, waisted most of the day so I choose to give it a rest. This morning the bust router is bothering me so i decide to phone telkom again new techie , he tells me my line is still suspended i need to phone accounts,,,well,,,I phone accounts and to my amazment I end up talking to Michelle she is efficiant and has a brain, what a bonus, tells me she will send email to instruct reconnect,,,Im not listening and want her to speak to the guy who pushers the button,,,her managers manager gets involved i rev him out of the park he phones the guy who reconnects, the same guy they said they could only email,,,Bad news from him, the whole area is down and will take 72 hours,, buy this time ive got names and positions of all of them and i demand the number of the Boss who managers the guy who pushers the button,,the Oke on the others side is very unhappy but cant win against me im like a pitbull thats tasted blood so he gives me the number
With a dry mouth i head off to make tea i come back guess what back on line
All i want to know is where do I send my invoice because like them I too can invoice for all kinds of ****.
Imediatly I phoned Telscum on the cell phone,,The story goes my line has been cut as there was a short payment on the account, when I paid the account I didnt bother with the exact amount as I had two weeks prior lodged a query on my line for an amount of R672 the account was R1580 I paid R1500 knowing the risk of not paying the amount in query. After 37minutes of sheer agony I was left with a situation where I had to pay the R80 or no go, so off to the telscum office, according to them there is no query lodged at all hence the cut so we go through all that again,, I pay,, the whole ordeal wasting at least three hours they (manager) confirm that they understand and sympathise and that within the hour(1pm) my line will be connected
The next morning still no line I try to phone the telscum office guess what no numbers listed they dont take calls you have to go in and see them,,Now Im cooked I contact the mall managment and demand a number after the 3rd time of letting the phone ring forever the manager answers and I let her have it A little while later my line is connected but no dsl, I spend most of yesterday afternoon phoning telkom spoke to 3 accounts ladies one cut me off after half an hour on the phone you cant phone the same lady back they cannot transfer so you start all aover again, adsl techies and my isp all assure me no problem with the line the last telkom techi suggests i disable my firewall and eventualy tells me the only other thing can be my router i should take it back to where i bought it now Im meef and confused, waisted most of the day so I choose to give it a rest. This morning the bust router is bothering me so i decide to phone telkom again new techie , he tells me my line is still suspended i need to phone accounts,,,well,,,I phone accounts and to my amazment I end up talking to Michelle she is efficiant and has a brain, what a bonus, tells me she will send email to instruct reconnect,,,Im not listening and want her to speak to the guy who pushers the button,,,her managers manager gets involved i rev him out of the park he phones the guy who reconnects, the same guy they said they could only email,,,Bad news from him, the whole area is down and will take 72 hours,, buy this time ive got names and positions of all of them and i demand the number of the Boss who managers the guy who pushers the button,,the Oke on the others side is very unhappy but cant win against me im like a pitbull thats tasted blood so he gives me the number
With a dry mouth i head off to make tea i come back guess what back on line
All i want to know is where do I send my invoice because like them I too can invoice for all kinds of ****.
