Where the stuff is Nokia??

Belix

Belix

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JHB, RSA
Hi Folks
What is happening to Nokia SA? Try and find any reference to an actual contact in RSA on the Nokia website. Try and phone a repair centre. Try and find a phone number...:mad:
First of all, nokia midrand canned their 2 hour repair time. Try and get hold of Nokia midrand too...

All I want to do is get my ancient 6310 repaired. Since the only presence of NOKIA i've seen left within 100 square km, seems to be the nokia shop in midrand, I made the treck out there (a good hour trip). Despite my assurances that it was, in fact purchased within Vodaworlds very walls, they say they cannot repair a nokia phone not bought by vodacom. The fact that I'm a vodacom client, and not wanting a warrantee repair means completely nothign to the thick moronesses behind the counter. Is it a Nokia shop or a vodacom shop anyway?? :confused:

www.nokia.co.za has long since died. Vodacare is also vodacom so that rules it out. So WTF? Where can I get this thing repaired that knows what it's doing?

It's almost like nokia has gone black market is SA. Is there anywhere is Johannesburg I can find some kind of non-affiliated nokia 'approved' repair centre
 
bekdik said:
What about other countries like Cape Town, Durban and PE?
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My understanding is that Ixia will dispatch a courier company to collect and deliver your phone at NO COST should it be a valid warranty claim.
 
which, luckily for me, it isn't :(

Does AXIA have a website or something?
 
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Nokia, Vodacom, MTN, CellC and VirginMobile shoudl take note:
Nokia service is SA is worse than bad - a collegue has been waiting 7 weeks for a Nokia E series (lees than 3 months old) for repair. They say it has been shipped to Dubai for repairs....

If Nokia is serious about its image - get a decent distributor and repair centre, preferably get back here as Nokia. We hate third rate service and support. Exactmobile et al just about ruined it all.
 
I found the same thing when I tried to get my three month old N73 repaired. Battled for hours to get hold of someone from Nokia. Phoned Exact HQ where their download buisness is and they said that Exactmobile closed its doors in January already. Eventually I got a Nokia help line number- the audio on the helpline was so bad it was almost unintelligible, I waited for about 15 minutes for an operator to take the call and to boot the operator could not speak english. Eventually after persisting for 45 minutes, someone gave me the name of Ixia. Fortunatly my tale has a reasonably happy ending, Ixia fixed the handset in 48 hours, but I am sure there are some real horror stories.
The South African buisness for Nokia must be so small that they really don't care about the aftersales service, I mean how could any company the size of Nokia supply handset into a geographical market and let the aftersales side slide into such an atrocious state.
 
dfe said:
Um, I think Exact Mobile has gone belly up! In PE they now have different agents, Exact Mobile doors are closed down here!
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Exactmobile is now part of the Primemedia Group (owners of Highveld Radio etc) and are now concentrating on cellphone payments of insurance premiums etc
 
IXIA seems to be the only port of call anymore. I contacted Nokia on their international website, and they also gave me IXIA as a contact. Unfortunately, when I arrived there, I was immediately told that they have veru few spares available. Sure my phone is almost 4 years old, but crumbs that's pretty crap. They also refuse to repair 'water-damaged' phones no matter how small the repair is. All very annoying. And rather surprising considering how large the market for nokia phones in sa must be.
 
kaspaas said:
Thanks for the heads-up.

Why do I get the feel Nokia is going to leave the South African market?

I will advise staff not to select Nokia phones in future.
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I think that very unlikely!

Of all the cellular spares that I buy, Nokia are by far the most easily available and quite reasonably priced as indeed are Sony Ericsson and Motorola spares.

Not quite the same for many other makes where you'll pay a kings ransom for Samsung spares or Sagem where there are simply no spares available whatsoever!

If a service centre has very few Nokia spares then they simply haven't ordered them or the have an accountant telling them that they don't need them... Statistically speaking of course! :p

Why the big boys turn liquid damaged handsets away still beats me. The warranty offered on liquid damaged handsets is always very limited (i.e. to spares fitted only) or indeed none at all. You'd think they would jump at money with no strings!

80% of handsets returned to clients from the big three as BER (Beyond Economic Repair) are quite repairable.

Still I will not complain it keeps us independent dealers in good business!
 
Agreed. Due to the lack of representation by Nokia in this country I won't be buying a Nokia phone again, and I will recommend to others that they don't either.
 
I saw the IXIA sign next to the highway this morning, and thought about this thread. Here's their national number: 0861 252 2835
 
I think nokia should have SOME kind of official presence. Struggling to get hold of them for hours on end does not install confidence. So long as your new phone works, all is rosy. As soon as things go south, you get to see the great lack of support. The fact that they don't even have a local website is seriously sad. I should not have to hunt around for a 'nokia sanctioned' repair shop.

IXIA do apparantely dispatch a courier for warrantee covered repairs, which is good, but not even IXIA seem to have a website.
 
Belix said:
I think nokia should have SOME kind of official presence. Struggling to get hold of them for hours on end does not install confidence. So long as your new phone works, all is rosy. As soon as things go south, you get to see the great lack of support. The fact that they don't even have a local website is seriously sad. I should not have to hunt around for a 'nokia sanctioned' repair shop.

IXIA do apparantely dispatch a courier for warrantee covered repairs, which is good, but not even IXIA seem to have a website.
Click to expand...

Lol they have a special N-series repair thingy at Vodaworld!
 
Sony Ericsson doesn't have a repair centre, they just throw them all in the bin :p
 
Amazing isn't it. Nokia have obviously had some problems with their channel (RF Group and Exactmobile), but they do make sure they can still sell, it's just repair that is an issue. I recently got an E70 which is giving trouble and has been in for the last 2 weeks. My previous phone was an N70 which is just a bad phone. With the attitude of Nokia and the lack of support from MTN SP, when this contract is up, I will be moving to Virgin Mobile and looking at what LG and Samsung have to offer.

I've had Nokia phones since the 1610. Have always sworn by them. No I am sick of swearing at them.
 
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