Where to report Samung SA.

[Barfish88]

Hi guys,

I need your help I have had a horrible experience with Samsung

We bought a TV (51" Smart 3d Plasma) from Game stores, two months ago. All was going well till about two weeks ago when a black line appeared down the middle of the screen. I phone a logged a call (4140378718) and they said that they would get a tech out. Nothing happened and then all of a sudden i get a sms saying the call was cancelled.??? I phone back and they said the wrong tech was appointed and they would get the correct one to contact me. Nothing happened. I phoned back and they said they would escalate the call I then get through to another agent, I i told him that I dont want this tv fixed I want it replaced or credited so that I can buy a better one. I dont think paying R10,000 for a tv to only work two months is good. The agent agrees and said that he would call me back. That was a week ago. I now get a sms with a new reference number 3101246728????? I phone samung and they say they will phone me, everyday now i get that same excuse.

How can I go about taking this further. They not responding to hellopeter complaints. Can I not report them?

 

[marine1]

I am confused, why did you not take it back to Game?
Because you want someone to come out to you?
Perhaps try their FB or Twiiter

 

[Barfish88]

I am confused, why did you not take it back to Game?
Because you want someone to come out to you?
Perhaps try their FB or Twiiter

Its part of samsungs agreement you contact them and they get a local service agent to come out to you. Taking it back to Game is my next step, I though I would try samsung direct as going via Game will leave us without a tv for months.

 

[profmuluka]

going to game is your best option

 

[Batista]

Go to Game and get a swop out, make a scene aswell.