Which Cellular Service Provider?

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Sheepbot

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So, I've got this research project and I'm doing it on the four 'major' cellular network providers; Vodacom, MTN, CellC an Virgin. Would appreciate it if you can answer a few short questions

1. Which cellular service provider do you use?
2. Are you on a contract or prepaid?
3. Did advertising affect your provider choice in any way?
4. If so, what form of advertising media (magazine, television etc.) affected you?
5. On a scale of 1 to 10, how would you rate cellular providers customer service?
6. Do you believe your current cellular provider is offering you good value for money?
7. Are you happy with your cellular providers services (signal strength, consistency)
8. Out of the following 3 options, which would you rate to be the most important factor when choosing a cellular provider: Value for money, Customer Service or consistent service levels (signal strength, no dropped calls etc.)

Thanks for you time! :)
 
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1) Vodacom
2) Pre Paid
3) Hell no, single ladies playing with meercats isn't fun.
4) N/A
5) 8 - The Voda guy went out of his way to port my number from MTN contract recently.
6) At the moment yes, for dropped calls I only pay for the amount of time I spoke (Yebo4Less) and when I bought 5MB data, I got 25MB data free.
7) I can't complain, my 3G is always up. (I don't work for them).
8) Customer Service, Consistent Service Levels, Value for money.
 
1. Which cellular service provider do you use?
Virgin Mobile
2. Are you on a contract or prepaid?
Prepaid
3. Did advertising affect your provider choice in any way?
Yes
4. If so, what form of advertising media (magazine, television etc.) affected you?
Internet, more specifically, promises of a great new network with cost savings. (way back when they started)
5. On a scale of 1 to 10, how would you rate cellular providers customer service?
0
6. Do you believe your current cellular provider is offering you good value for money?
No, they've increased data, call and sms costs with no warning to consumers. And no real explanation. Their services are below standard and their network is poor.
7. Are you happy with your cellular providers services (signal strength, consistency)
No
8. Out of the following 3 options, which would you rate to be the most important factor when choosing a cellular provider: Value for money, Customer Service or consistent service levels (signal strength, no dropped calls etc.)
Consistent service levels. Which voids the other two options by default.

1. Which cellular service provider do you use?
MTN
2. Are you on a contract or prepaid?
Contract
3. Did advertising affect your provider choice in any way?
Yes
4. If so, what form of advertising media (magazine, television etc.) affected you?
Internet advertising on MTN Direct.
5. On a scale of 1 to 10, how would you rate cellular providers customer service?
7, slight delays in sign up and approvals.
6. Do you believe your current cellular provider is offering you good value for money?
Definitely. When my contract expires, I would have had R100 airtime each month and I would have paid R900 for a R3900 phone.
7. Are you happy with your cellular providers services (signal strength, consistency)
Can't comment. I receive my package on Tuesday.
8. Out of the following 3 options, which would you rate to be the most important factor when choosing a cellular provider: Value for money, Customer Service or consistent service levels (signal strength, no dropped calls etc.)
Consistent Service Levels. Again, it voids the other two options. If I have consistent service levels, I have no need for Customer Service. Value for money is very important, but not the only option for me.
 
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Sheepbot said:
So, I've got this research project and I'm doing it on the four 'major' cellular providers; Vodacom, MTN, CellC an Virgin.
Click to expand...
Vodacom and MTN and CellC are Cellular Network Operators, also Virgin Mobile uses CellC's network and does not have a physical network of its own.

A Cellular Service Provider is essentially a reseller company, examples being VSP, MTNSP [?], CellC Direct [?], Virgin Mobile, Nashua Mobile, Altech Autopage, ec etc etc.
 
Ah I see, so my survey is not entirely correct, but I believe it's still answerable by most.

Thanks for the responses so far guys! Also thanks for moving the thread (ic?), can't believe I missed this section of the forum. Would a mod mind changing "Which Cellular Service Provider?" to "Which Cellular Network Operator?". Thanks :)
 
1. Which cellular service provider do you use?
Altech Autopage (Vodacom)
2. Are you on a contract or prepaid?
Contract
3. Did advertising affect your provider choice in any way?
Yes
4. If so, what form of advertising media (magazine, television etc.) affected you? The ad was in a Magazine or Newspaper
5. On a scale of 1 to 10, how would you rate cellular providers customer service? 8
6. Do you believe your current cellular provider is offering you good value for money? Yes
7. Are you happy with your cellular providers services (signal strength, consistency) Yes, I got full signal where I live and very bad signal from MTN
8. Out of the following 3 options, which would you rate to be the most important factor when choosing a cellular provider: Value for money, Customer Service or consistent service levels (signal strength, no dropped calls etc.) Value for money
 
1. MTNSP
2. Contract
3. No
4. N/A
5. 4
6. Yes
7. Yes
8. Consistent service levels
 
1. Vodacom
2. Contract
3. No
4. N/A
5. 1
6. No
7. No
8. All are important factors...sadly they all seem to suck
 
1. MTN & Vodacom
2. Contract with both
3. No
4. N/A
5. 0
6. No, neither of them are
7. Vodacom is reasonably good. MTN sucks. I keep getting late sms's, calls not coming through, etc.
8. Consistent service levels
 
Sheepbot said:
So, I've got this research project and I'm doing it on the four 'major' cellular network providers; Vodacom, MTN, CellC an Virgin. Would appreciate it if you can answer a few short questions

1. Which cellular service provider do you use? Vodacom
2. Are you on a contract or prepaid? Contract
3. Did advertising affect your provider choice in any way? Not sure, maybe subliminally!:p
4. If so, what form of advertising media (magazine, television etc.) affected you? The Vodacom Magazine
5. On a scale of 1 to 10, how would you rate cellular providers customer service? 9
6. Do you believe your current cellular provider is offering you good value for money? Yes, but it always can be better
7. Are you happy with your cellular providers services (signal strength, consistency) It has its moments, but 95% its good!
8. Out of the following 3 options, which would you rate to be the most important factor when choosing a cellular provider: Value for money, Customer Service or consistent service levels (signal strength, no dropped calls etc.) All of above... obviously if you dont have signal at your home, no use using the SP.

Thanks for you time! :)
Click to expand...

:)
 
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