Who is using my 3 GIG??

[Cindy]

This is now the 3rd month that my 3GIG has been used and definately not by my office. I have sent e-mail to [email protected] to investigate but no luck to date. Anyone else with some help, heard from other people lately too that this has happened to? Please help as somebody is stealing our money!!

 

[Darth Garth]

Change your password.

 

[bb_matt]

Cindy, unfortunately it happens all the time.
Unfortunately, the only thing you can do is to get your password changed.

It does seem to be more prevalent with business accounts however.
Do you have employees ?
How about an employees teenage kid ?

It's easy enough to get a password if you have physical access to the computer or router that the ADSL line is connected to.

 

[guest2013-1]

Also, emailing abuse will get you nowhere, they can pick up who is using your 3gig by looking which adsl lines dials up to it, but you need to open a case at your closest police station and sue (?) them to release the information.

Best thing to do is to get a non-Telkom account (meaning you go through a reseller) there has been very convincing conspiracy theories going around that Telkom Employees themselves "hijack" your account...

 

[rburley]

how do people find out your password?

 

[Clipse]

They ask very nicely?

 

[bb_matt]

Well, at Telkom, when you signup for an account, they fax it to you, so it's written in plain text on the fax before they send it.

At other ISP's they email your username/password combo, unencrypted.
While it's sitting in your mailbox on a mail server, any admin can snag it.
Heck, it's even possible to write scripts which specifically scan mailboxes for it, assuming your a dirty rotten admin of the mail server - they do exist !

A router can also be hacked, but it's unlikely - it's usually the easiest just to get hold of the user/pass combo from an email/fax.

Personally, I think there should be a way to associate your ADSL account with your phone circuit number, to prevent this type of thing from happening.

 

[Celemasiko]

Telkom teccies have unlimited access to AlLL passwords.

 

[billybobwoolmer]

Yes but they are such nice guys, they would never do that!
Just change your password as some have said already and remember if doing it via the call centre to purposefully take the dedicated employees name and surname . IE Ask them for it, dont remember it from the standard how can I be of excellent service cr*p.

 

[billybobwoolmer]

Oh yes and welcome to the forum Cindy, I am sorry it took something like this to make you join but welcome in any case.

 

[RoosTa]

I was in the same situation for months, then I found out that my ISP had 'sold' my account to another user, after I found out my password was changed.

 

[mancombseepgood]

Don't forget

Don't forget about the possibility of a PC having a mass-mailing worm or some other sort of virus. I have seen this so often - a PC becomes infected and then sends out thousands of emails per minute to your SMTP server - often killing the cap in a matter of 2 or so days. This is probably the single biggest threat to pay per Mb services like 3G or GPRS. Imagine a virus pushing up your cell bill to a few thousand per month...

 

[mancombseepgood]

Lol @ billybobwoolmer

dont remember it from the standard how can I be of excellent service cr*p.

TELKOM: "Good morning, telkom business, you are speaking to Piet Snot, how can we provide you with excellent service?"

BBW: "Well, at least you're honest about needing help in that department, but I'm afraid I think you're totally incapable, so, sorry mate, can't help you there" *hang-up*