Who should I trust?

[Charly]

When I phone Telkom they say the max speed I can get is 4mbps but on this site it says 10mbps. Who is more reliable. I already pay for a 4mbps line. Is it true that I won't need to upgrade my line to do 10mbps but only my ISP?

The following Telkom service is available in your location:

ADSL is available in your area
Your exchange is also enabled for 10Mbps

You are connected to the LYNNWOOD GLEN (TLWG02) exchange.

Telkom availability information
ADSL:
Yes
Self Install Option 1:
Yes
ADSL Max Speed: 4096Kbps
10Mbps Enabled:
Yes
20Mbps Enabled:
No

 

[Chevron]

Just call telkom and ask them to put you back on to 6meg,you only went down to 4Meg because you had reliability issues for a while.

You may need to call a few times to get the right operator.

Remember though that it also depends on your actual line stats. If you post those we can help you more.

 

[Charly]

Just call telkom and ask them to put you back on to 6meg,you only went down to 4Meg because you had reliability issues for a while.

You may need to call a few times to get the right operator.

Remember though that it also depends on your actual line stats. If you post those we can help you more.

Hi, sorry. How will I be able to post my line stats? what test(s) must I run?

 

[Charly]

Hi. I got the stats from my router.
Upstream:
Attenuation = 4.5db
Noise margin = 26db

Downstream:
Attenuation = 7.5db
Noise margin = 23.4db

 

[Charly]

Sorry to do this @Chevron , bump

 

[FNfal]

http://mybroadband.co.za/vb/showthread.php/186156-Understanding-SNR-and-Attenuation-Rates

Most exchanges have multiple DSAMs in them and if the IMAX DSAMs are full they will put you on the old DSAM which they only give 4 meg max lines.
Same applies to the street UMC , they normally only give out 4 meg on them.