Why can't MTN get this right?

[craigba]

Hi,

I hope this is in the right place - I'm wondering why MTN can't get this right after four years. My wife has been trying to get her cell phone into her name from her dad's name. The last thing we did was sign some documents at her upgrade and guess what? After nearly 2 months there has been no change. Furthermore, they debited her account for her insurance and charged her father an exorbitant amount. All I can say is that I'm glad I left MTN 6 years ago, and maybe this will convince my wife too. Tried calling the contact centre and the stupid idiot hung up the phone in my ear!!!

Maybe someone on here is at MTN and can help us?

 

[upup]

I upgraded last week.
Had to sign for lots of things. They also gave me a copy of the contract.
Surely you can take them on that.
I have no problems with mtn.

 

[craigba]

Further to this MTN now charged us R900 for data and calls even though that's not what the package was. Call the store and they give me some BS that it was not them. They will revert back to me. Still waiting. Their number is now engaged all the time... What a bunch of crooks...

 

[craigba]

Calling their call centre is absolutely useless - I press the option to go to a consultant and it cuts me off... So frustrated with these morons right now...