Why did resolution take so long?

[bekdik]

Look at the SAIX notice below.

It took nearly 9 Hours to restart software.

Any idea as to why it takes 9 hours to determine that the problem is caused by software and then to restart the software?

SAIX Network Notice Resolved
---------------------------------------------------------------------

Reference ID : STT000000005489
Failure Type : Network Failure
Problem Description : Bellville ESR 3
Impact : All ADSL customers connecting to Bellville ESR 3 will experience intermittent International connectivity problems

Time Down : 17 Jan, 2007 at 08:00:00 (SAT) Time Up : 17 Jan, 2007 at 16:50:00 (SAT) Sites : Bellville Services Affected : All ADSL Customers Resolution Description : Software restart Cause of Failure : Software Failure

 

[terencevs]

Cause it took 8 and a half hours for the techs to get there

 

[bekdik]

Cause it took 8 and a half hours for the techs to get there

I didn't think of that. Probably took 8 hours to find the N1!

 

[gregmcc]

They were on a 8 hour doughnut break

 

[Skip]

They needed to wait for the manager's cellphone to finish charging before they could plug their router back in.

 

[hatfield]

Hey, you can't expect them to work during their lunch hours!