Why does Iburst still have a HelpDesk?
As I am typing this, I am close to boiling point. From day one I have been experiencing poor, incompetent feedback from the Iburst HelpDesk. Since we signed up in March 2009, I could not get my e-mails through via Outlook Express. I logged numerous calls and every time a different Consultant gave me a different story / advice. To make a freakin' long story short, I still can't get my e-mails off. They reflect in my Sent items, but the e-mails never reached the recipients. My request for my Dial-a-Nerd Voucher, which I was entitled to as a new customer, was simply ignored. I battled on, using Webmail, but from early December they experienced endless server problems, resulting in me not being able to receive or send any e-mails. Then I started logging daily complaints - to HelpDesk and via the Iburst website. No responses received! Eventually when I threatened them with telling their CEO, Mr Jannie van Zyl of their pathetic customer service, a guy came back to me, telling me that my PC has been infected with a virus and that is why I can't get my e-mail through! What a load of crap!
Best of all, I said to him that I don't expect any helpful assistance from them, as they turn out to be incompetent to assist their customers, I just want my voucher to get a competent, Dial-a-Nerd Consultant out here to sort out my problems. What did he tell me? RSAWEB should have given me the voucher, not Iburst! That was IT. I am through having to deal with such shoddy service.
On the one hand they advertise such wonderful deals, but they fail to mention that new customers should not expect to receive any customer support.
I need to know what I should do, where else can I report this. On HelloPeter.com there are pages and pages of customer complaints and Iburst is listed as a Company not responding. I have rest my case.
As I am typing this, I am close to boiling point. From day one I have been experiencing poor, incompetent feedback from the Iburst HelpDesk. Since we signed up in March 2009, I could not get my e-mails through via Outlook Express. I logged numerous calls and every time a different Consultant gave me a different story / advice. To make a freakin' long story short, I still can't get my e-mails off. They reflect in my Sent items, but the e-mails never reached the recipients. My request for my Dial-a-Nerd Voucher, which I was entitled to as a new customer, was simply ignored. I battled on, using Webmail, but from early December they experienced endless server problems, resulting in me not being able to receive or send any e-mails. Then I started logging daily complaints - to HelpDesk and via the Iburst website. No responses received! Eventually when I threatened them with telling their CEO, Mr Jannie van Zyl of their pathetic customer service, a guy came back to me, telling me that my PC has been infected with a virus and that is why I can't get my e-mail through! What a load of crap!
Best of all, I said to him that I don't expect any helpful assistance from them, as they turn out to be incompetent to assist their customers, I just want my voucher to get a competent, Dial-a-Nerd Consultant out here to sort out my problems. What did he tell me? RSAWEB should have given me the voucher, not Iburst! That was IT. I am through having to deal with such shoddy service.
On the one hand they advertise such wonderful deals, but they fail to mention that new customers should not expect to receive any customer support.
I need to know what I should do, where else can I report this. On HelloPeter.com there are pages and pages of customer complaints and Iburst is listed as a Company not responding. I have rest my case.
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