Foxhound5366
Executive Member
The back story: I used to have a 4Mbps capped ADSL line (an installer came out to set it up), then changed that to a 2Mbps uncapped line ... which happened pretty much immediately (nobody had to come out for it). Now I've changed back to 4Mbps but kept the uncapped part, and yet I've been told that the change will take up to 72 hours.
Does anybody here know why that is?
I really have no clue about how the back-end works on Telkom's side, but I'm guessing that it's not necessary for an installer to come out to me (or a box nearby me) because I *had* already been receiving 4Mbps and they'd downgraded that remotely to 2Mbps. What is involved on Telkom's side that they're advising a 72 hour wait?
Speculation: I've read here that a lot of people experience immediate upgrades (two hours later and mine still isn't showing any change in speed yet), as soon as the router re-syncs. My guess is that Telkom's 72 hour story is just a cautionary one, in case they *do* need to send a technician out to make physical changes.
Or am I wrong? Does a line upgrade (even a nominal speed change in a case like mine) still require some physical change on Telkom's side?
Does anybody here know why that is?
I really have no clue about how the back-end works on Telkom's side, but I'm guessing that it's not necessary for an installer to come out to me (or a box nearby me) because I *had* already been receiving 4Mbps and they'd downgraded that remotely to 2Mbps. What is involved on Telkom's side that they're advising a 72 hour wait?
Speculation: I've read here that a lot of people experience immediate upgrades (two hours later and mine still isn't showing any change in speed yet), as soon as the router re-syncs. My guess is that Telkom's 72 hour story is just a cautionary one, in case they *do* need to send a technician out to make physical changes.
Or am I wrong? Does a line upgrade (even a nominal speed change in a case like mine) still require some physical change on Telkom's side?