kaspaas
Expert Member
Matter of fact is: The "No Guarentee" attitude of Telkom shows exactly what their attitude to client service and satisfaction is.
Nobody will be mad enough to sign a blank cheque and had it to Telkom - except that is wat Telkom expects of ADSL clients.
They expect that you sign an agreement effectively stating that you have to pay, no matter how good oor bad the service they provide is. Effectively the same as requesting a blank cheque.
It is called the "No Garantee" clause.
Surely, Telkom has enough legal guys to word a simple Service Level Agreement for the megabucks they charge.
Something as simple as:
The ADSL line shall not be down for more than 3 hours during working hours per incident for business users.
The ADSL line shall in total not be down for more than 10 hours per month
There shall be sufficient bandwidth allocated to ensure that there is always a contention ratio of better than 1:20 for local traffic and 1:40 for International traffic
etc etc.
See how generous the proposal is. It will be interesting to see if Telkom is willing to implement something promising even these low levels of service.
Matter of fact is: The "No Guarentee" attitude of Telkom shows exactly what their attitude to client service and satisfaction is.
Nobody will be mad enough to sign a blank cheque and had it to Telkom - except that is wat Telkom expects of ADSL clients.
They expect that you sign an agreement effectively stating that you have to pay, no matter how good oor bad the service they provide is. Effectively the same as requesting a blank cheque.
It is called the "No Garantee" clause.
Surely, Telkom has enough legal guys to word a simple Service Level Agreement for the megabucks they charge.
Something as simple as:
The ADSL line shall not be down for more than 3 hours during working hours per incident for business users.
The ADSL line shall in total not be down for more than 10 hours per month
There shall be sufficient bandwidth allocated to ensure that there is always a contention ratio of better than 1:20 for local traffic and 1:40 for International traffic
etc etc.
See how generous the proposal is. It will be interesting to see if Telkom is willing to implement something promising even these low levels of service.
Matter of fact is: The "No Guarentee" attitude of Telkom shows exactly what their attitude to client service and satisfaction is.
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