Why pay for a service not rendered

[Kgabogk]

First MTN data centre went down...a lot of people suffered losses yet their subscription fees are due...in FULL...then their voice ntwk went down,i went away while my regional office was looking 4me the call couldn't go thru,they managed to locate while i was over 300kms away,a round trip costing me over R700...MTN failed to provide me with the connection ,i suffered a financial loss and i must pay them or else...ICASA must look at the cellphone contracts,the obligation is only on the subscriber to pay,service providers must also be part of the deal...i see the SABC website has several reports about MTN netwk failures of the past two days MyBB is silent as always but they always report about Neotel ntwk failures...is there a rat somewhere on this site?

 

[nic777]

mybb complain about MTN network failures when they happen.

I think when they do offer SLA's, you going to see the price increase.

 

[southbusiness]

Do this instead

First MTN data centre went down...a lot of people suffered losses yet their subscription fees are due...in FULL...then their voice ntwk went down,i went away while my regional office was looking 4me the call couldn't go thru,they managed to locate while i was over 300kms away,a round trip costing me over R700...MTN failed to provide me with the connection ,i suffered a financial loss and i must pay them or else...ICASA must look at the cellphone contracts,the obligation is only on the subscriber to pay,service providers must also be part of the deal...i see the SABC website has several reports about MTN netwk failures of the past two days MyBB is silent as always but they always report about Neotel ntwk failures...is there a rat somewhere on this site?

Do this but replace it with MTN.

(1) Don't get mad, get even!
(2) File a complaint regarding the issue at play with iBurst and clearly request a Reference Number (this is KEY!). If you get bull****ted by the first idiot, hangup and call again and the next moron will come around.
(3) With this Reference Number in hand, contact the ICASA - Consumer Affairs Department. Send your communication via REGISTERED MAIL to the following address:

Consumer Protection Department
Independent Communications Authority of South Africa (ICASA)
Private Bag X10002
Sandton
2146

Therein indicate that iBurst has clearly committed unfair business practice and employed deceptive techniques in their attempt to defraud you. Include your iBurst Account number. Outline the problem briefly and that you are requesting an investigation of the matter without delay and that a CASE number be afforded to you at the earliest.

(4) In 2 to 3 weeks time from that point, you will receive a letter from ICASA indicating a CASE number and thereafter contact iBurst.
(5) Tell iBurst that they are presently under review from the Regulator and that any monies ALLEGEDLY due are without merit and any funds deducted without merit be refunded immediately.
(6) Within a week, iBurst will comply without contacting you (that's their modus operandi).

If MORE consumers did this a LOT more often than mindlessly complaining (with all due respect of course), operators and providers would get their heads out of their asses as now YOUR problem has become THEIR problem as you are hurting their bottom line.

Further to this though, if you want to include a complaint on hellopeter - do so, but be sure to WAIT for the ICASA case number and reference it in the complaint so that they know you mean business.

Best of luck

 

[davemc]

Thanks southbusiness.

We need a place that tells the consumers exactly how to get hold of the controlling authorities, and how your single complaint can force the change.