Why we love Telkom so much....

J_S

J_S

Senior Member
Joined
May 7, 2005
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PMB area
..... NOT :mad:

Moved house at the end of November, so a couple weeks before the move phoned telkom to move my home line. They told me they were unable to transfer the old line, but could install eiher a 192k adsl line or a normal line for free ( some reconect program they have??? ) I heard the warning sirens there, but told them to go for the adsl.

Well after phoning them ever couple days after we moved to get a progress on line. They did all the line tests and finally gave a date of instillation, they told me it was set for the 28 December....

Waited patiently..

Get a call on the morning of the 27th.
"sorry sir we are unable to install your line as you are to far from the exchange"

ISNT THAT WHAT LINE TESTS ARE FOR???????

Well got a technician to come around and he confirmed I was over 6km from exchange, and nothing could be done.

well my only option is to go back to a normal line....

Told by Telkom that there is at least a 2 week wait for the line....

.... Thats why we love Telkom and their super efficient service :mad:
 
What do you expect its TELKOM, they came to replace a pole in my back yard and when they left everyting was messed up, it took 3 telkom guys to finaly figure out the problem was, i think they just dont know what the hell they are doing, When you do a test you do it for the rerason to see if its gonna work and now what was the point of the test in the first place, i see Dark times for all of us
 
J_S said:
Get a call on the morning of the 27th.
"sorry sir we are unable to install your line as you are to far from the exchange"
Click to expand...

To be interpreted as : sorry sir but we dont have enough ports available and wed rather give yours to a customer who wants a 512kb because hell pay more.
 
I applied for ADSL and a normal line on the 12th May 2005. Today is the 31st December 2005 and I am still waiting, seven months later. I have complained so much that the staff at customer care know me by name. I must speak to them twice a week at least. I am promised dates but no one arrives. I have spent countless days off work waiting for Telkom to come on dates they promised, but no one comes. I have begged to be given the number of the highest person I am allowed to complain to but the Telkom staff at 0800 600 126 customer complaints refuse to give me any of the big bosses numbers. I have been informed that I can receive ADSL but they just refuse to come and install it. I have my order number and an "ARS" number (a complaint number). Please can someone help! I am desperate and fighting a losing battle against the BEAST. All I wanted for Christmas was a landline after seven months.
 
Telkomhater said:
I applied for ADSL and a normal line on the 12th May 2005. Today is the 31st December 2005 and I am still waiting, seven months later. I have complained so much that the staff at customer care know me by name. I must speak to them twice a week at least. I am promised dates but no one arrives. I have spent countless days off work waiting for Telkom to come on dates they promised, but no one comes. I have begged to be given the number of the highest person I am allowed to complain to but the Telkom staff at 0800 600 126 customer complaints refuse to give me any of the big bosses numbers. I have been informed that I can receive ADSL but they just refuse to come and install it. I have my order number and an "ARS" number (a complaint number). Please can someone help! I am desperate and fighting a losing battle against the BEAST. All I wanted for Christmas was a landline after seven months.
Click to expand...

Where are you located... I have the number for the Technitian deployment office (or what ever it's called) in Cape Town
 
8 months later

I am pleased to announce that after waiting 1 week short of 8 months, Telkom arrived to install my normal and ADSL line. I now know why it took so long....the 'techie' arrived at 1:15pm and left at 5:30pm. Why? Because he spent 10 minutes in the house from 1:15pm to 1:25pm, then disappeared with his van to the box in the street. At 5:20pm he returned and plugged in his modem to test the line. It worked! I asked him why he was gone for so long. He said, "Mmmm...problems!" Oh well, Telkom all is forgiven. But I will still be changing to SNO even if they are more expensive, just to spite you.
 
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And now for the bill

After waiting the eight months I now have my bill - R1700. Even though I applied for the installation under "Project Jika" (50% off installation) and "Project reconnect" (tranfer of the voice line was free) they billed me R404 for the ADSL line installation and R316.10 for the line and another R499 for a modem which I never took because I already had one. Therefore total over charged = R1017.10.

Now I must start the fight all over again to get a credit.
 
Telkomhater said:
After waiting the eight months I now have my bill - R1700. Even though I applied for the installation under "Project Jika" (50% off installation) and "Project reconnect" (tranfer of the voice line was free) they billed me R404 for the ADSL line installation and R316.10 for the line and another R499 for a modem which I never took because I already had one. Therefore total over charged = R1017.10.

Now I must start the fight all over again to get a credit.
Click to expand...

It gets more fun, they'll tell you that you have to settle that amount before you can dispute it... we had to pay R1866 in overcharges after we transfered our business line, then only could be dispute it.

We've only recovered about R800.00 of that 3 months later (after spending huge amounts of money on land line calls to thier non free call centres)

[edit] Oh and regards your signature, we're going to have to fight for that position [/edit]
 
Well I'm currently still going insane with bloody Telkom...

We live in a commune and we had a 512k ADSL line in the house. So we know that the exchange is close enough and we know we can have ADSL. The bloke who had ownership of the line moved to JHB and telkom said there was ABSOLUTELY NO WAY to transfer the line into my name (even though I would imagine it's a matter of taking out his name an dputting mine in). Anyway, I finally cancelled the home line (had to cancel it completely, landline and all) and tried to apply for ADSL.

"Sorry sir, we will have to come and check that you're close enough to the exchange and that we can install the line."

*shoots telkom*

Worse, I've only just managed to get an order number for the installation after countless phone calls and shouting. This whole saga started in September last year.

:/
 
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