Will telkom do anything if a log a fault?

[kdawg]

Is it worth it logging a fault for a congested exchange?


Tracing route to google.co.za [173.194.41.159]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home.gateway [10.0.0.2]
2 571 ms 825 ms 599 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 599 ms 752 ms 508 ms te1-1-0.502.cpt-ipc-1.mweb.co.za [196.28.178.166
]
4 563 ms * 626 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 672 ms 684 ms 646 ms tengige0-0-0-2.11.cpt-p-1.mweb.co.za [196.28.178
.97]
6 563 ms 896 ms 566 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 738 ms 587 ms 837 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 579 ms 589 ms 667 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
9 599 ms 759 ms 746 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
10 1005 ms 1090 ms 1217 ms 72.14.232.102
11 1161 ms 1201 ms 808 ms 216.239.43.42
12 1168 ms 990 ms 752 ms 72.14.232.211
13 1126 ms 1287 ms 1095 ms 209.85.253.95
14 716 ms 717 ms 945 ms 72.14.238.55
15 698 ms 690 ms 721 ms lhr08s03-in-f31.1e100.net [173.194.41.159]

Trace complete.

 

[MickeyD]

No. As per ranger's repeated posts, they are currently busy resolving the issues in the Westrn Cape and hope to be finished this weekend. http://mybroadband.co.za/vb/showthr...ser-Feedback?p=9827426&viewfull=1#post9827426

 

[fragtion]

No. As per ranger's repeated posts, they are currently busy resolving the issues in the Westrn Cape and hope to be finished this weekend. http://mybroadband.co.za/vb/showthr...ser-Feedback?p=9827426&viewfull=1#post9827426

You sure he wasn't referring specifically to the TelkomInternet upgrades which took place this month? Seems to me exchange congestion is another issue

 

[MWEBHelp]

Is it worth it logging a fault for a congested exchange?


Tracing route to google.co.za [173.194.41.159]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms home.gateway [10.0.0.2]
2 571 ms 825 ms 599 ms 41-133-112-1.dsl.mweb.co.za [41.133.112.1]
3 599 ms 752 ms 508 ms te1-1-0.502.cpt-ipc-1.mweb.co.za [196.28.178.166
]
4 563 ms * 626 ms 197-84-2-2.cpt.mweb.co.za [197.84.2.2]
5 672 ms 684 ms 646 ms tengige0-0-0-2.11.cpt-p-1.mweb.co.za [196.28.178
.97]
6 563 ms 896 ms 566 ms tengig0-0-0-0.vic-p-2.mweb.co.za [197.84.4.35]
7 738 ms 587 ms 837 ms tengig0-7-0-0.vic-p-1.mweb.co.za [197.84.4.37]
8 579 ms 589 ms 667 ms tengig0-0-0.vic-pr-1.mweb.co.za [197.80.4.141]
9 599 ms 759 ms 746 ms 197-80-96-6.jhb.mweb.co.za [197.80.96.6]
10 1005 ms 1090 ms 1217 ms 72.14.232.102
11 1161 ms 1201 ms 808 ms 216.239.43.42
12 1168 ms 990 ms 752 ms 72.14.232.211
13 1126 ms 1287 ms 1095 ms 209.85.253.95
14 716 ms 717 ms 945 ms 72.14.238.55
15 698 ms 690 ms 721 ms lhr08s03-in-f31.1e100.net [173.194.41.159]

Trace complete.

Good Morning

Your tracers seem to be showing possible congestion or a problem closer to the remote end.

I would suggest eliminating your hardware, as a possible problem. Test with an alternate router or test your router at another location. Make sure there is no problems with your filters and cables.

When you have completed your testing, please refer to Telkom and provide them the results of your testing and the tracer you have provided here.

 

[charlatan]

I logged a fault on Friday night just before midnight (intermittent service). Imagine my surprise when I opened the door for a Telkom technician at 9am on Saturday morning. :wtf: