Will this cause huge problems?

[DriftedFar]

I currently have two phone lines in my house. I have ordered ADSL for the second phone line.

However at the moment, I already have a problem with the lines. If someone is having a conversation on the first line, and I pick up the phone on the second line.. I can hear the conversation going on on the first line. And if I pick up the first line, I can hear conversations on the second line. This of course causes a great load of interference on both lines. At the moment im using a 56k modem to dial up, on the second line. Generally when someone has a conversation on the first line my 56k connection drops!

I've called Telkom over a numerous amount of times and they of course are unable to fix the problem (Suprising huh?).

My question is, when my ADSL FINALLY arrives (yes telkom is already delaying me), will my ADSL connection be unstable from interference on the phone line? Could it cause the connection to drop?

I'm hoping not. If the problem persists, I'm in for war with Telkom.

I'd greatly appreciate any answers/comments/advice.
Thanks

 

[ic]

I currently have two phone lines in my house...I pick up the phone on the second line.. I can hear the conversation going on on the first line. And if I pick up the first line, I can hear conversations on the second line.

<protected_by_flame_resistant_clothing>

Ok, I'm sure everyone reading your post has to be thinking the same thing- instead of supplying you with 2 separate lines, with different telephone numbers, Telkom have just supplied you with 1 telephone line, and an extension to that telephone line. Am I assuming too much?​

</protected_by_flame_resistant_clothing>
<disclaimer_should_be_mostly_true>

As for ADSL, as long as you are supplied with this filter jobby that Telkom should supply when they do the ADSL installation at your premises, you will be able to stay connected, and simultaneously make voice (ordinary analogue) calls at the same time (without being disconnected).​

</disclaimer_should_be_mostly_true>

 

[DriftedFar]

...

No I definitely have two different lines with two different numbers (I would know such a thing).

Is your point that the filter on the line will filter out all voice no matter where it comes from, so that the connection will remain smooth?

Can noise on the line cause the connection to drop?

 

[ic]

DriftedFar, I have but one thing to say about the "feature" of being able to listen in to conversations between the two lines - Telskum!!! Pathetic that they have been unable/unwilling to fix it.

This could well affect your ADSL installation, I think the ADSL technician will have to fix that before ADSL actually gets installed.

The filter is meant to separate out the ADSL frequency from the normal analogue frequency range and visa-versa. In theory it could still work with the interference "feature" between the two lines, but it is a problem that needs fixing, and Telkom must sort it out.

 

[DriftedFar]

Thanks

Thanks ic for your response

When one listens to the conversation on the other line, it is soft, definitely not normal volume, so I suppose the interference will not be that bad. I will however point it out to the ADSL technician, I just hope it forces them to fix it.

In the other hand I'll share more of my hatred for Telkom with you. Firstly I applied for ADSL on the 25th November. I was told it would take 3-4 weeks. 3 weeks later I called the idiots. They told me all the ports in the exchange were taken, and I'd have to wait till they install more. They told me it should be ready in January or so (I didn't actually believe them, since Janary sounds too early for their well-known reputation of being slow). Two of the telkom workers on the support line also told me they have run out of copper and I must wait till APRIL ! Two other workers told me this is not true.

My conlcusion: Telkom is a useless company with a bunch of idiots running it and working for it.

 

[antowan]

This is a hard one. Telkom doesn't have a choice, they have to fix the problem! One would like to be in the position of telling Telkom to stuff off and move to another provider, but we are not there yet. If they do the ADSL conversion tell them to check and recheck the line. Do it with the techie standing next to you. Make sure there are no distubrances on the lines and if it works let him go. The techies are friendly in most cases. Be polite to the techies but be very rude if you should ever run into the Telkom CEO or members of the board or managers...



Cheers
Ant

 

[ic]

DriftedFar, I couldn't agree more, there should be a telskum hall of fame site, for posting recorded conversations with telskum people, the Telskum Parody Series (South Africas Latest & Greatest Soapie).

I had the same endless waiting & no ports excuses with one of my ISDN lines (applied in October 2003 and was only installed in February 2004).

There has to be a wire touching somewhere, short-circuiting into the other line, you could try finding this and sorting it out yourself, but it is better to get the ADSL techie to fix it (besides the problem could be anywhere along the cable in your house, just outside, up a pole).

 

[Darth Garth]

If someone is having a conversation on the first line, and I pick up the phone on the second line.. I can hear the conversation going on on the first line.

"Crosstalk" is not good for data comms and will cause ADSL not to work.

Either get it fixed or remove the second line from your premises since with ADSL you can make voice calls anyway.

 

[FireFLi]

This is a hard one. Telkom doesn't have a choice, they have to fix the problem! One would like to be in the position of telling Telkom to stuff off and move to another provider, but we are not there yet. If they do the ADSL conversion tell them to check and recheck the line. Do it with the techie standing next to you. Make sure there are no distubrances on the lines and if it works let him go. The techies are friendly in most cases. Be polite to the techies but be very rude if you should ever run into the Telkom CEO or members of the board or managers...



Cheers
Ant

I have recently had ADSL installed and the line was thoroughly checked by telkom before they even considered installing the ADSL.

 

[DriftedFar]

Thanks for all replies

Thank you for all your replies.

The line is perfect until someone makes a call on the other line. When they test the line the test will pass simply because no one will be calling on the other line.

I'll have to point out the problem to Telkom. Something tells me this is going to get very complicated and frustrating for me.

Oh Well.. I didn't expect much more from Telkom.

 

[Burny1]

Hi there Driftedfar,

From what i can gather it seems that you are running on what Telkom calls a Telplus 2 or a Telplus 4. The reason why i think this is the case is because the telkom guys told you they needed more copper. Now what the aforementioned items do is the following. Just like ADSL uses the rest of the the frequency in the cable to transfer data, so do these units create either 2 or 4 voice channels, depending on the unit. They normally use them in an area where they do not have a lot of copper. It seems that the units are faulty. They will not be able to install ADSL in any case unless they remove them, as you cannot have both running on the same line. I know that one use to be able to see some small black boxes hanging at the pole when they had you on one of these units, however they may have changed the system since i had to deal with them. I use to be on a telplus 2 and it really screwed up my modem connection. Then they "upgraded" me to a telplus 4 which sorted the modem problem out to a certain degree.

Regards,

 

[DriftedFar]

More..

Well it's the 6th of Jan and im _still_ waiting. I ordered my ADSL on November 25!

Telkom informed me they had to do some sort of project (who knows?) because all the ports were full in my area.Burny1, did they tell you something familiar too? Does this correspond to the copper shortage story or Telplus2/4?

Your posts are much appreciated.