Will Vodacoms internet services ever return to normal?

M

MadCat

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Seriously, how many of u are suffering with Vodacoms Internet Services? They do not reply to the support thread, not giving us any feedback whatsoever. Ive posted twice already out of frustration. Even my freaking GF thought I was ignoring her on WhatsApp/BB because of Vodacoms nonsense, Seriously Vodacom I want feedback, you take my money every month yet leave me crippled.
 
This is why I'm leaving vodacom. Just look at the great services that are now offered by Cell C, 8ta, and MTN.
I've had Cell C 5GB for 10 months now, and its worked great, and am now testing 8ta, which is also working well so far (in comparison)

Lets all leave vodacom, and give then a chance to recover. Feel free to join them again if that happens.

Note: I'm not just hating on vodacom, they have made me suffer like you won't believe for the last 4 years with their !@#$ internet at !@#$ prices.
 
xera said:
This is why I'm leaving vodacom. Just look at the great services that are now offered by Cell C, 8ta, and MTN.
I've had Cell C 5GB for 10 months now, and its worked great, and am now testing 8ta, which is also working well so far (in comparison)

Lets all leave vodacom, and give then a chance to recover. Feel free to join them again if that happens.

Note: I'm not just hating on vodacom, they have made me suffer like you won't believe for the last 4 years with their !@#$ internet at !@#$ prices.
Click to expand...

^ what he said. and to add: if you polish a turd (or perhaps slap a fresh coat of red paint on it) its still a turd. one visit to vodacom central in midrand and you will understand why. their whole corporate ethos is a shiny shoe people nightmare.
 
I would like to see somebody from VC to answer this as well. I was a loyal VC customer for the last 7 years. I have several contracts with them for my personal as well as business needs.

However this situation is becoming untenable now. I am even considering taking out a contract with one of the other cell companies, even though my VC contract still have 18 months to go, just to get a dependable service. If need be I will pay the termination fee as I lose more money if I cannot connect as opposed to what they will charge me on a termination fee...
 
I also want to leave ; trying to get a cancellation now actually :/

What amazed me is every quarter they earn more money and sign up more subscribers than anyone else anyway - yet they're the most expensive by a margin with no cares about fixing it.

Is it the uneducated or the pure lazy that they target?

I find the network at deteriorated as well, with EDGE displaying on my phone at work (Paulshof) and home (Northriding). In fact, home receives zero signal
 
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Have been emailing their customer care almost every week now for the last 3 months, everytime I get the same response, which is "the call has been escalated to our network division and they will call you with feedback" I got a call with so-called feedback which actually was to explain me what steps are taken to sort a network fault, it seems as though they need more people to log a fault then only they can attend to it even though I clearly have a fault with regards to the network speeds and Blackberry Service. I have even emailed Pieter Uys, and was informed by customer care that my query is being dealt with at the MD's office, this was about a month ago, and yes, problem still persists and is even worse then before. I even got told 3 days ago via twitter that the technicians are working on the fault. And still the problem is unresolved. :mad:
 
mas said:
Have been emailing their customer care almost every week now for the last 3 months, everytime I get the same response, which is "the call has been escalated to our network division and they will call you with feedback" I got a call with so-called feedback which actually was to explain me what steps are taken to sort a network fault, it seems as though they need more people to log a fault then only they can attend to it even though I clearly have a fault with regards to the network speeds and Blackberry Service. I have even emailed Pieter Uys, and was informed by customer care that my query is being dealt with at the MD's office, this was about a month ago, and yes, problem still persists and is even worse then before. I even got told 3 days ago via twitter that the technicians are working on the fault. And still the problem is unresolved. :mad:
Click to expand...


It'll probably be unresolved for many, many months.

I've spent many thousands in the past few months - and many thousands in the coming months - while awaiting for a resolution to my problem.
 
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Yeasterday I phoned the same friend about 4-5 times & not once was I able to finish a call without it being dropped.
VC to VC & I'm right next to Vodaworld. Vodacom you are pathetic!
 
Men have more chance of falling pregnant before Vodacom fix anything...

And when **** hits the fan on Vodacom's network, Jannie is nowhere to be found!

And when Vodacom do something exciting like LTE tests, etc Jannie is here like a leech?

Jannie could you please find out why the company you work for called Vodacom is falling apart?
Maybe be a voice for all us disgruntled customers who are handing over hard earned money for a half-assed service?
 
Bellville, Oude Westhof: Have been using Vodacom for years for internet service. Use to be competitive, then expensive but I stuck with them since they were reliable. Now they are no longer reliable .....
 
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