Win 8.1 keeps crashing :( Help please?

Mars

Mars

Honorary Master
Joined
Feb 4, 2006
Messages
11,452
Reaction score
1,149
Location
Cape Town
I have a Asus Crosshair IV Formula Mobo.
I was running 8.0 without a hitch, but ever since upgrading to 8.1 I have been having endless restarts.

I suspect that it has something to do with hibernation and the usb hub but I cannot seem to get any more specific than that since those seem to be the most common things for almost all problems. I have reinstalled the usb drivers, run the machine with all the usb stuff unplugged and it still reboots all the time.

Here is the report from the memory dump:

Code: 
Microsoft (R) Windows Debugger Version 6.2.9200.20512 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Bitmap Dump File: Only kernel address space is available

Symbol search path is: srv*c:\cache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 8 Kernel Version 9600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9600.16404.amd64fre.winblue_gdr.130913-2141
Machine Name:
Kernel base = 0xfffff802`b8c80000 PsLoadedModuleList = 0xfffff802`b8f44990
Debug session time: Tue Nov 26 11:01:50.759 2013 (UTC + 2:00)
System Uptime: 0 days 5:04:39.462
Loading Kernel Symbols
...............................................................
................................................................
.......................................
Loading User Symbols

Loading unloaded module list
.......................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, ffffe00002465060, fffff802ba55c980, ffffe000024c4c10}

Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: ffffe00002465060, Physical Device Object of the stack
Arg3: fffff802ba55c980, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: ffffe000024c4c10, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

DRIVER_OBJECT: ffffe0000290c240

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5215f839

MODULE_NAME: usbhub

FAULTING_MODULE: fffff80003111000 usbhub

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF802BA563FB0

STACK_TEXT:  
fffff802`ba55c948 fffff802`b8e77156 : 00000000`0000009f 00000000`00000003 ffffe000`02465060 fffff802`ba55c980 : nt!KeBugCheckEx
fffff802`ba55c950 fffff802`b8e77076 : ffffe000`024c4338 00000000`00000008 00000000`00000002 fffff802`b8d01534 : nt!PopIrpWatchdogBugcheck+0xde
fffff802`ba55c9b0 fffff802`b8cc7404 : ffffe000`024c4370 fffff802`ba55ca79 ffffe000`024c43b0 00000000`00000000 : nt!PopIrpWatchdog+0x32
fffff802`ba55ca00 fffff802`b8cc7918 : 00000000`00000001 ffffe000`02a09748 fffff802`b8f6e180 fffff802`b8f72240 : nt!KiProcessExpiredTimerList+0x1d8
fffff802`ba55cae0 fffff802`b8d8a698 : fffff802`b8f6e180 00000000`00da7a64 fffff802`000a8a86 00000000`000a8a86 : nt!KiExpireTimerTable+0x218
fffff802`ba55cb80 fffff802`b8cff5ec : ffffe000`00000000 00001f80`00000001 00000029`e21edf95 00000000`00000002 : nt!KiTimerExpiration+0x148
fffff802`ba55cc30 fffff802`b8dd17ea : fffff802`b8f6e180 fffff802`b8f6e180 00000000`001a3fe0 fffff802`b8fc6a80 : nt!KiRetireDpcList+0x19c
fffff802`ba55cda0 00000000`00000000 : fffff802`ba55d000 fffff802`ba557000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  0x9F_3_IMAGE_usbhub.sys

BUCKET_ID:  0x9F_3_IMAGE_usbhub.sys

Followup: MachineOwner
---------

0: kd> lmvm usbhub
start             end                 module name
fffff800`03111000 fffff800`0317c000   usbhub     (private pdb symbols)  c:\cache\usbhub.pdb\0B5855D36D8643788CCF7A7957EF4DF31\usbhub.pdb
    Loaded symbol image file: usbhub.sys
    Image path: \SystemRoot\System32\drivers\usbhub.sys
    Image name: usbhub.sys
    Timestamp:        Thu Aug 22 13:38:33 2013 (5215F839)
    CheckSum:         00073566
    ImageSize:        0006B000
    File version:     6.3.9600.16384
    Product version:  6.3.9600.16384
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     usbhub.sys
    OriginalFilename: usbhub.sys
    ProductVersion:   6.3.9600.16384
    FileVersion:      6.3.9600.16384 (winblue_rtm.130821-1623)
    FileDescription:  Default Hub Driver for USB
    LegalCopyright:   © Microsoft Corporation. All rights reserved.

can anyone decipher this?
 
Try to update all your drivers to the latest version, and while at it, uninstall Google Chrome if you have, which also contributes to this error. Also, if you have a webcam, disable the powersaving options for this device in the device manager.
 
Last edited:
thanks for the reply.

There are no Win8 drivers for my board, but Asus assures me that the 7 drivers work perfectly so I have the latest drivers.
No webcam.

But chrome? Really :cry: Thats a real pain in the arse for my bookmark and open tabs :(
 
Madman88 said:
thanks for the reply.

There are no Win8 drivers for my board, but Asus assures me that the 7 drivers work perfectly so I have the latest drivers.
No webcam.

But chrome? Really :cry: Thats a real pain in the arse for my bookmark and open tabs :(
Click to expand...

Somewhere there is a driver causing the problems.

A while back on Technet we helped someone with the same problem. We found that the webcam drivers, as well as Chrome caused BSOD's which caused the PC to restart.
 
You don't have any HDMI cables connected? Did you leave all your ports open?

Also, try to disable powersaving mode on all HDDs.
 
Last edited:
House said:
You don't have any HDMI cables connected? Did you leave all your ports open?

Also, try to disable powersaving mode on all HDDs.
Click to expand...

No HDMI's.
It crashed again while I was out this afternoon.
I havent specifically opened or closed any ports on this machine. Would this be in the firewall?

How would I disable powersaving on the hdd's? I have disabled all the sleep modes in the power options, is that it?

I'm going to uninstall chrome and see if that helps.
 
This is a long shot, but I've used it successfully a number of times over the years with MS O/S upgrades (not clean installs but upgrades) :
Try uninstalling the non-critical device drivers through Device Manager one by one - first the usb, then on to the others like network, ports, sound, storage, display, dvd, imaging, monitors, etc (not keyboard and mouse)
If asked "do you want to delete the driver" (or similar), say yes - this removes the driver files from the PC.
Takes a while though - after each driver uninstall, reboot and let the O/S rebuild what it requires.

You can then eliminate by process.

Of course the other option is to wipe clean and do a clean install if you can.

My Crosshair IV is running fine on 8.1 - was a clean install, not an upgrade...
 
Still can't believe that 8.1 has so many issues compared to 8. When I upgraded to it I had issues with my mouse and keyboard not working, lag and bsod. Reinstalled all the drivers, downloaded the newest versions of all the software I could fine like my Anti-virus and I still got BSOD.

After 3 weeks I just gave up and went back to Windows 8. Think I might try again in a month or so, but this time I'm going to format, Install windows 8, let all the windows updates install and then install windows 8.1. Only after that will I install anything else. Its about the only thing that I can think of, to eliminate some of the problems. Hopefully MS releases a bunch of updates by then, that will make things more stable.
 
As I was about to start the re-install I thought I would unplug the front usb from the motherboard in case that was the problem. As I was poking around I noticed another cable running from the usb plugs on the board to the power supply.
Then I remembered plugging it in. The damn PSU has a usb interface that allows for monitoring. Its been that the whole damn time. Unplugged it and it works fine now.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X