Wirulink vs fibrestream

D

deonste

Active Member
Joined
Jul 22, 2014
Messages
38
Reaction score
0
Can anyone tell me what will be the best between wirulink and fibrestream for wisp?
 
Caution advised regarding fibrestream!!!! look at their google reviews and their replies... Also be advised that most of the one line reviews were left by their own staff... Wes swart is the MD and Kelly Muir is in accounts.... I advise Caution.
 
Watch out people. Fibrestream is not what you think it is. Listen to the telephone conversation that I had with them.

#fibrestream #fibrestreamSA. @fibrestreamsa
 
Totally agree. Stay away from Fibrestream.

I made the mistake of moving from Wirulink to Fibrestream.

I have now waited 3 days for a simple Port Forward on Fibrestream. Countless emails and phone calls, and loads of empty promises. The same Port Forward on Wirulink took 37 minutes, a single email, all handled professionally.

With Firebrestream, I still cannot access any of my security devices at home, or any of my home automation. More empty promises from Wesley Swart and Fibrestream.

The packages as offered by Fibrestream are more attractive when compared to Wirulink, but I guess it is a case of you get what you pay for.

Lesson Learnt and a real word of caution stay as FAR AWAY from Fibrestream as possible. Don't get tempted at all, and make the mistakes that I have made.
 
moodiejo said:
Totally agree. Stay away from Fibrestream.

I made the mistake of moving from Wirulink to Fibrestream.

I have now waited 3 days for a simple Port Forward on Fibrestream. Countless emails and phone calls, and loads of empty promises. The same Port Forward on Wirulink took 37 minutes, a single email, all handled professionally.

With Firebrestream, I still cannot access any of my security devices at home, or any of my home automation. More empty promises from Wesley Swart and Fibrestream.

The packages as offered by Fibrestream are more attractive when compared to Wirulink, but I guess it is a case of you get what you pay for.

Lesson Learnt and a real word of caution stay as FAR AWAY from Fibrestream as possible. Don't get tempted at all, and make the mistakes that I have made.
Click to expand...

Dear Moodiejo

At Fibrestream we strive for service excellence and satisfaction, whilst taking the clients needs into account. We take all complaints and dissatisfaction very seriously and do our utmost to ensure that all needs are met within a reasonable time frame, we at Fibrestream understand your grief, however we would like to clarify a few issues that have been brought to our attention.

We have looked into this situation and established the following:

Your support ticket was opened on the evening of 27th of February and your request was completed on the 2nd of March this is in accordance to our standard SLA agreement of 72 hours as per your contract, it has also been made apparent that the support staff have attempted to contact you and have emailed you correspondence relaying that your request had been completed. Please find attached the correspondence in this regard.

Should you require anything further please do not hesitate to contact our office on 0100202050.

The Fibrestream Team
 

Attachments

  • PHOTO-2019-03-02-22-10-43.jpg
    PHOTO-2019-03-02-22-10-43.jpg
    79.4 KB · Views: 58
I opted for fibrestream and they installed the equipment last week. Thus far I am very happy. My speed is constant and if I look at how much I would have paid with wirulink, I am really saving money and getting a good deal
 
deonste said:
I opted for fibrestream and they installed the equipment last week. Thus far I am very happy. My speed is constant and if I look at how much I would have paid with wirulink, I am really saving money and getting a good deal
Click to expand...

I honestly hope it lasts, in my experience you are int he honeymoon period. Give it a month and then let us know how it is going. I hope you didn't sign a contract....
 
Fibrestream said:
Dear Moodiejo

At Fibrestream we strive for service excellence and satisfaction, whilst taking the clients needs into account. We take all complaints and dissatisfaction very seriously and do our utmost to ensure that all needs are met within a reasonable time frame, we at Fibrestream understand your grief, however we would like to clarify a few issues that have been brought to our attention.

We have looked into this situation and established the following:

Your support ticket was opened on the evening of 27th of February and your request was completed on the 2nd of March this is in accordance to our standard SLA agreement of 72 hours as per your contract, it has also been made apparent that the support staff have attempted to contact you and have emailed you correspondence relaying that your request had been completed. Please find attached the correspondence in this regard.

Should you require anything further please do not hesitate to contact our office on 0100202050.

The Fibrestream Team
Click to expand...
 
The correct and real correspondence in this regard, is that the Port Forwarding was actually only working in the 7th March. This, as per the attached screenshots.


John
 

Attachments

  • Screenshot 2019-03-24 at 21.48.11.png
    Screenshot 2019-03-24 at 21.48.11.png
    100.6 KB · Views: 36
moodiejo said:
That is on a 20MBps line...
Click to expand...

The download speed is not good - but the upload is horrendous. Same issues I had with Skyfi. Then they randomly close the ticket and I have to do everything over again.
 
Here is my 2c about Fibrestream. Don't use Fibrestream.
1. They don't give you an public ip if you want to access your CCTV or VPN.
2. They just can't get it right to do port forwarding, they don't know how it works. Struggled for two weeks and I have give up on them.
3. Accounts is another nightmare if you cancel, I am struggling now for 8 days(work days) now to cancel my account
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X