Just came across this thread. I've never heard of Wish Networks but I can tell you this, your comments might seem smart and wise to you but for me as a potential client it smacks of arrogance.
As said, I do not know you guys but I will definitely never do business with your company and will not recommend you to anybody either.
Sorry for the rant but I have not read remarks from a company rep containing such arrogance in a long time
Good thing we sell internet, so if you are reading this, you are probably already a happy customer and you don't have to base your decision on your what you half-read on some forum... or you don't need our services. (Now, and only now do you have a license to call me arrogant! Or perhaps more aptly, confident.)
We do our best and I'm telling it like it is. To you it may appear arrogant. Someone else might be intrigued by our openness and willingness to tell you how things really are... Eg. that we don't have a call center with 20 people sitting in eager anticipation, 24/7/365, just to take your call. and that we don't have unlimited resources, even though we may create that impression, much of the time, even after telling you that we are only 3 people taking calls... and that during at least one week of the year, at least half our calls go unanswered. Talk about potential, we must definitely make a plan... Hmmm... to borrow money or to carry on growing organically?... Thankfully we don't think like that anymore... We won't have to! In fact, you don't even need to know we exist, you can just sign yourself up! Joy! (And consequently bad-mouth us if you run into trouble and are too lazy to ask and wait for help... but who can blame you, you're spoilt for choice, right?!) (And again, sorry to the handful of customers who we really couldn't help... we were just not smart enough, yet. So much to learn! So much to grow! So much to code! So much to pay!)
I always thought that companies are too afraid to share their greatest secrets and weaknesses out of fear of competition. But perhaps you're right, perhaps it's just the way things are because they know that their potential customers are genuinely not interested.
In which case... Isn't it ironic that we've become so conditioned to PR whitewash, that we are annoyed when confronted with something refreshingly different?
...Say, for example... instead of "some rep" on a power trip,you have the guy next door, who couldn't afford internet (and neither could you) - and he figured out a way to get it faster and cheaper than anyone else (and did it well enough so that several of the big, rich guys tried to compete with him and failed...) ...fast forward several years and several thousand customers, and he's here, astonished by what he has seen, learned, and found out... and keen to share it all, with you, no secrets!!! True internet style!
He happens to believe that it is important that you consider what you spend your money on... and where that money goes after you spend it. What are you really paying for? Are you paying for Vodacom putting up a tower that costs more than our entire network, right next to MTN who did the same, right next to Cell C who did the same? (A tower that can serve, maybe 300 concurrent customers, for the same amount of money that we can serve 10 000?!) ...Have any of them ever once considered that perhaps if they all figured out how to share, we would all be able to communicate for a lot less? Oh that's right... the rich kids' parents never had time to teach them that... Now they're all taking turns digging up the same roads putting in the same redundant fiber. Way to go! Guess who pays? No, not the bank. Not the investors. YOU AND ME.
...There was a time that this was just an internet forum, you know! Not a customer support line manned by "reps".
And Bravo. Nothing should be swept under the carpet. Show the world: Nobody is perfect. Or perfectly understood. But please... talk about it! And don't blame the government. Stand up and help. Help them reduce your taxes, not increase it!
And I do appreciate you not shying away from sharing your first impression. You really made me think.
