Woolworths is launching a same-day delivery service

Why weren't they already?
 
Hmm.. But haven't they been delivering stuff for years now?
I've never used the service because I prefer to choose the items I am purchasing personally.
My Woolworth app allows delivery.. I just checked..
 
bwana said:
Woolies has had a delivery service for a while, why is it taking so long to make it same day?
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So first you need to sort out logistics. You currently have a system in place with which you can stagger deliveries and push them out if you get crowded.

With same day delivery you will get a lot more orders and to remain competitive and not get a bad rep you'll need to meet that demand.

You'll also need to sort out fulfillment. You need the right amount of delivery vehicles on the right routes.

Next comes the software. Your current system doesn't cater for this so it'll need to be built or modified. Do you have the skills in-house or do you need to get a dev house involved? You then send out RFPs, wait for responses pick one and go through the whole contract phase.

They start with a requirement analysis, architecture and that needs board sign off, it needs to fit within the broader enterprise digital strategy, legal must sign off third party software and will we use the existing data lake or a new one.

Are we going cloud or are we sweating tin first?

Let's get the developers on board but we know from the moment they start they'll only find their stride three to four months because there is on boarding, a new "culture" that will develop, one or two guys will emigrate and will need to be replaced.

The environments will also need to be setup and and and and...
 
no longer can Woolies stand and profit on being THE retailer/grocer of choice in ZA - took a pandemic ...but got them to cut their profit margins, from ****ing ridiculous to just ridiculous. Competition in the sector is fierce...no longer can retailers just take their clientele for granted...pandemic disrupted the normal marketing spin...people found cheaper alternatives...same breath, Food Lovers Market has smelled an opportunity - they recently upgraded the one close to me...a real grocer now....+people are gravitating to a healthier lifestyle ..nothing like fresh produce ..that does not kill the wallet. All in all, retailers have to now seriously woolworth clients
 
Last few times I ordered they had next day delivery which isn't too bad. Also on black card its free delivery.
 
Woollies delivery is usually so popular you have to wait 2 or 3 days for delivery, but it's efficient with good customer service and one just plans orders in advance. Milk is often a bit suspect but everything else fresh.

Bottles is great, especially with extended hours now, and they sort out customer service issues. Useful promos.

Sixty60 has been terrible for me and I do not appreciate two cases of moldy bread and sour milk, which they said I could resolve by going into the store.
 
I was at a Checkers yesterday and the Sixty60 loading bay was super busy. More busy than the store itself.
 
Hamster said:
Sounds more like a crappy checkers branch. Our 60Sixty is great again, so too woolies except when we collect there's always something missing.
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I think like many of these things, when they work well then they work well but they collapse on certain customer services issues. I may try 60/60 again although disinclined after the bad experience. Bottles continues to work really well for me.
 
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